Alexis Chapman
Riverside
Summary
Motivated manager committed to applying years of experience to drive business excellence and promote a positive organizational culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
McDonald's Restaurant
Norco
03.2021 - Current
- Supervised daily operations to ensure smooth restaurant flow.
- Trained new employees on service standards and food safety protocols.
- Managed inventory levels to maintain product availability and freshness.
- Enforced cleanliness and safety standards throughout the restaurant environment.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Monitored performance metrics to identify improvement areas and align training initiatives.
- Assessed reports and adjusted workflows to realign with targets.
- Managed cash positions and processed bank deposits to ensure financial accuracy.
General Manager
Chipotle Mexican Grill
Norco
03.2013 - 08.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations of restaurant ensuring high standards were maintained.
- Collaborated with marketing team on promotional campaigns, resulting in increased sales and brand visibility.
- Fostered positive work environment that enhanced teamwork and boosted employee engagement.
- Conducted regular meetings with senior management team to align on objectives and track progress.
- Conducted regular audits to ensure compliance with health and safety regulations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Administered employee discipline through verbal and written warnings.
Skills
- Food safety compliance
- Eco Sure/ Health Department readiness
- Ice cream machine cleaning
- Equipment troubleshooting
- Opt 2
Certification
- SERV Safe Certified
Shift Management Excellence Certification
Developing The Leader in Me Certification
Timeline
Certified Shift Manager
McDonald's Restaurant
03.2021 - Current
General Manager
Chipotle Mexican Grill
03.2013 - 08.2020