Alexis Bowes
Perth,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Service Advisor
AB Ford sales
04.2019 - 05.2024
- Online submissions for 3rd party warranty’s.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and adapted quickly to new technology and software applications.
Medical Office Assistant
Associate Clinic
07.2015 - 01.2019
- Independently provided support for a satellite walk-in clinic.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Registered patients and completed associated paperwork for accurate records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Manager
Shenanigans
08.2014 - 12.2014
- Responsible for all aspects of restaurant and bar operations
- Ensured safe food handling
- Estimating inventory requirements and ordering food and liquor products
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Customer Service Representative
Shoppers Home Health Care
10.2013 - 08.2014
- Responsible for sales and support of a variety of home health care products
- Contacted patients on annual renewal dates to offer assistance.
- Managed timely and effective replacement of damaged or missing products.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Providing excellent customer service by promptly answering patient inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Prepared sales forecasts for inventory management
- Coordinated patient training events and special promotions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Nursing Unit Clerk Program, including Medical Terminology and Pharmacology. -
Canadian Health Care Academy
New Westminster, British Columbia03.2013
Skills
- Able to succeed in a fast paced, high intensity work environment
- Excellent customer service and communication skills
- Proficient with MediTech PCS Wolf EMR
- Proficient in MS Office
- Typing to 40 WPM
- Quick learner, always willing to learn and develop new skills
- Strong work ethic, taking pride in results
- Natural keenness, proactive and patient
- Excellent attention to detail
- Handling Customer Complaints
- Relationship Building
- Calm and Professional Under Pressure
References
Available upon request.
Training
- CPR with level C and AED
- Food Safe and ProServe
Timeline
Service Advisor
AB Ford sales
04.2019 - 05.2024
Medical Office Assistant
Associate Clinic
07.2015 - 01.2019
Manager
Shenanigans
08.2014 - 12.2014
Customer Service Representative
Shoppers Home Health Care
10.2013 - 08.2014
Nursing Unit Clerk Program, including Medical Terminology and Pharmacology. -
Canadian Health Care Academy
Similar Profiles
Dan GrahamDan Graham
Demand Analyst at Ford North America Electronic Service Group FORD COMPONENT SALESDemand Analyst at Ford North America Electronic Service Group FORD COMPONENT SALES
Adrien BeuzartAdrien Beuzart
Customer service representative at Ford AB AutomotiveCustomer service representative at Ford AB Automotive
Calvin WeewieCalvin Weewie
AM Warehouse Lead at AB One Sales of WashingtonAM Warehouse Lead at AB One Sales of Washington
Kellie McAuleyKellie McAuley
Personal Support Worker at Quality Care Solutions IncPersonal Support Worker at Quality Care Solutions Inc
Dayna ClarkDayna Clark
Executive Assistant & Support Lead at Canopy Growth CorporationExecutive Assistant & Support Lead at Canopy Growth Corporation