Alexis A. Turner
Fresno,CA
Summary
Highly skilled administrative and customer service professional with extensive experience interpreting and applying complex laws, regulations, policies, and procedures related to driver licensing, vehicle registration, regulatory compliance, revenue accounting, auditing, and technical support. Demonstrated expertise in records analysis, customer issue resolution, training and mentoring staff, financial reconciliation, data integrity, and public service. Proven ability to communicate complex requirements to diverse audiences while maintaining accuracy, professionalism, and exceptional customer service. Proficient in multiple government and enterprise systems, Microsoft Office Suite, and technical troubleshooting platforms.
Overview
10
10
years of professional experience
Work History
Motor Vehicle Representative / Subject Matter Expert
Employer Name
Fresno
10.2021 - Current
- Interpreted and applied California Vehicle Code provisions, administrative regulations, departmental policies, and technical procedures related to driver licenses, identification cards, and vehicle registration transactions.
- Assisted customers in obtaining, renewing, replacing, and reinstating driver licenses and identification cards by determining eligibility requirements and providing appropriate forms and guidance.
- Evaluated driver license and vehicle registration records to identify discrepancies, coding errors, and corrective actions needed to ensure record accuracy.
- Determined and explained vehicle registration fees, penalties, licensing fees, and reinstatement requirements in compliance with state regulations.
- Resolved complex driver license issues involving Real ID, Legal Presence verification, DUI-related actions, Occupational Licenses, CDL suspensions, and reinstatement requirements.
- Reviewed and verified proof of insurance documentation to remove vehicle suspensions and process related transactions.
- Initiated and processed dishonored check payments and other corrective account actions.
- Cleared pending registration transactions and issued receipts and accountable items while maintaining transaction accuracy and accountability.
- Responded to high-volume telephone inquiries, analyzing customer information and providing accurate, timely solutions.
- Scheduled field office appointments and assisted customers with a wide variety of departmental services.
- Provided technical support for Website Infrastructure (WSI), including account creation, account deletion, password assistance, and troubleshooting online service issues.
- Assisted customers with Virtual Field Office transactions and online self-service platforms.
- Utilized multiple systems including CFS/Orchestra, EASE, DCS, DMVA, CICS6, Quick-Web, VIP Tracker, Occupational Licensing System, Salesforce Phone System, SAVE, 07Q, R60, and R67 to research and process customer records.
- Prepared reports, correspondence, and documentation while ensuring compliance with departmental standards.
- Trained and mentored new employees by providing on-the-job instruction, performance feedback, and procedural guidance.
- Maintained effective communication with coworkers, supervisors, and external stakeholders through Microsoft Outlook, Teams, phone, and written correspondence.
Revenue Accounting Clerk II
Chukchansi Gold Resort
Coarsegold
12.2016 - 10.2021
- Maintained integrity and accuracy of slot database systems through auditing, reconciliation, and data verification processes.
- Performed daily audits and accounting functions to ensure compliance with company policies, Title 31 requirements, federal regulations, state tax commissions, and gaming commission standards.
- Monitored financial activities and revenue transactions to ensure adherence to internal controls and regulatory requirements.
- Prepared and maintained financial records, audit reports, reconciliations, and supporting documentation.
- Conducted detailed data entry and financial analysis while maintaining a high degree of accuracy.
- Collaborated with multiple departments to investigate discrepancies and resolve accounting issues.
- Demonstrated strong analytical, organizational, and problem-solving skills in a fast-paced, highly regulated environment.
- Provided professional customer service and support to internal and external stakeholders while maintaining confidentiality and compliance standards.
Slot Technician
Employer Name
- Installed, configured, maintained, and repaired slot machines and gaming equipment to ensure operational efficiency and regulatory compliance.
- Diagnosed and resolved hardware, software, and system malfunctions affecting gaming operations.
- Performed preventive maintenance, inspections, calibration, and equipment testing to minimize downtime.
- Replaced and repaired defective components including printers, monitors, touchscreens, power supplies, and related hardware.
- Monitored machine performance and analyzed payout activity to ensure accuracy and compliance with gaming regulations.
- Investigated equipment issues, machine tilts, coin jams, and player disputes, implementing corrective actions as necessary.
- Tested newly installed gaming systems prior to production deployment to verify proper functionality.
- Assisted with jackpot payouts and completed required reporting and documentation.
- Implemented security protocols to protect customer data and gaming system integrity.
- Investigated suspicious activity, potential fraud, and game tampering incidents.
- Maintained technical documentation and utilized manufacturer manuals to troubleshoot complex equipment issues.
- Educated customers on game functionality and provided exceptional guest service.
Education
High School Diploma -
Chawanakee Academy
O'Neals, CA06-2015
No Degree - Bachelor of Science in Criminal Justice Admin
University of Phoenix
Fresno, CASkills
- Government Systems:
- WSI (Website Infrastructure)
- Virtual Field Office (VFO)
- CFS/Orchestra
- EASE
- DCS
- DMVA
- CICS6
- Quick-Web
- VIP Tracker
- Occupational Licensing System
- Salesforce Phone System
- SAVE
- 07Q, R60, R67
- Software:
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
Timeline
Motor Vehicle Representative / Subject Matter Expert
Employer Name
10.2021 - Current
Revenue Accounting Clerk II
Chukchansi Gold Resort
12.2016 - 10.2021
Slot Technician
Employer Name
High School Diploma -
Chawanakee Academy
No Degree - Bachelor of Science in Criminal Justice Admin
University of Phoenix
CORE COMPETENCIES
- Regulatory Compliance & Policy Interpretation
- Driver License & Vehicle Registration Processing
- Real ID & Legal Presence Requirements
- Customer Service & Public Assistance
- Technical Support & Troubleshooting
- Records Research & Data Analysis
- Revenue Accounting & Auditing
- Financial Reconciliation
- Employee Training & Development
- Process Improvement
- Problem Resolution
- Risk Assessment & Fraud Detection
- Microsoft Outlook, Word, Excel & Teams
- Data Entry & Records Management
- Written & Verbal Communication
- Cross-Functional Collaboration
ADDITIONAL QUALIFICATIONS
- Regulatory Compliance
- Public Service Excellence
- Financial Auditing
- Records Analysis
- Employee Training & Coaching
- Technical Troubleshooting
- Fraud Prevention & Detection
- Customer Relationship Management
- Data Accuracy & Quality Assurance
- Professional Written Communication