Summary
Overview
Work History
Skills
Timeline
Generic

Daisy Cruz

Redwood City

Summary

Dynamic office manager and co-owner at R & D Window Care, adept at enhancing client support and streamlining operations. Proven expertise in conflict resolution and proficient in Microsoft Office. Successfully improved customer service experiences while managing a busy schedule, demonstrating strong organizational skills and a commitment to excellence. Fluent in Spanish and English.

Overview

19
19
years of professional experience

Work History

Office Manager /Small Business Co-Owner

R & D Window Care
04.2014 - Current
  • Supported daily office operations by maintaining organized filing systems and managing correspondence.
  • Managed office and work supplies inventory, facilitating timely reordering to maintain workflow continuity.
  • Contributed to the onboarding process by preparing new hire documentation and orienting new staff on procedures.
  • Oversaw daily operations, ensuring efficient workflow and resource allocation.
  • Developed and maintained organized filing systems for client records and correspondence.
  • Enhanced customer service experience through effective communication and problem resolution strategies.
  • Analyzed financial reports to identify cost-saving opportunities and improve profitability.
  • Self-motivated, with a strong sense of personal responsibility.
  • Manage all administrative and client service functions of a family-run maintenance business.
  • Schedule appointments, coordinate service visits, and handle all customer communication via phone and email.
  • Resolve scheduling conflicts and client concerns with professionalism and efficiency.
  • Maintain accurate service records, invoices, and reports.
  • Balance business responsibilities with raising three children, developing strong multitasking and time management skills

Head Receptionist

Western Dental
02.2006 - 09.2011
  • Managed front desk operations, ensuring smooth patient flow and optimal scheduling of appointments.
  • Scheduled appointments, confirmed insurance coverage, and updated patient records with attention to detail and HIPAA compliance.
  • Handled billing questions and patient concerns with empathy and professionalism.
  • Trained and mentored junior reception staff on customer service best practices and office procedures.
  • Coordinated communication between patients and dental providers to streamline treatment processes.
  • Oversaw patient check-in/check-out processes, minimizing wait times through effective resource allocation.
  • Maintained accurate records of patient interactions, contributing to improved data integrity within the practice's systems.

Stay at Home Mom

Family Members
07.2007 - Current
  • Raised three children while actively managing household responsibilities and supporting community and school activities.
  • Gained valuable skills in organization, multitasking, and time management.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Financial Management: Budgeting, expense tracking, bill paying.
  • Time Management: Scheduling, multitasking, prioritizing.
  • Organization: Home organization, meal planning, calendar management.
  • Communication: Parent-teacher communication, conflict resolution, negotiation.
  • Problem-Solving: Addressing household issues, managing children's needs, etc.

Skills

  • Client support
  • Office management
  • Organizational skills
  • Office administration
  • Front desk management
  • Client Communication & Service
  • Appointment Scheduling & Calendar Management
  • Office Administration & Confidential Records
  • Conflict Resolution & Problem Solving
  • Proficient in Microsoft Office & Google Workspace
  • Phone, Email, and In-Person Correspondence
  • Fluent in Spanish and English
  • Empathy & Discretion
  • Quick Learner, Organized, Reliable

Timeline

Office Manager /Small Business Co-Owner

R & D Window Care
04.2014 - Current

Stay at Home Mom

Family Members
07.2007 - Current

Head Receptionist

Western Dental
02.2006 - 09.2011

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Daisy Cruz