Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexis Apps

Ridgeway,ON

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Comfort Inn & Suites
10.2022 - Current
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment, and shopping activities.
  • Used internal software to process reservations, check-ins, and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Camp Counselor

Ymca Camp Pine Crest
06.2022 - 09.2023
  • Worked with children of varying ages, interests, skill, and developmental levels.
  • Resolved conflicts that arose between campers by [Action].
  • Led groups of children safely through a variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Kept accurate records of participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation.
  • Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.

Fast Food Crew Member

A&W
10.2021 - 06.2022
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Listened attentively to customer complaints or requests and resolved issues without the need to escalate.
  • Greeted customers promptly and took orders to keep the flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Assisted other team members in achieving goals.

Education

BBA - Hospitality And Tourism Management

Niagara College
Niagara-on-the-Lake, ON
04.2026

High School Diploma -

Lakeshore Catholic High School
Port Colborne, ON
06.2022

Skills

  • Front Desk Management
  • Credit and Cash Payments
  • Safety and Security Procedures
  • Supply Replenishment
  • Time Management
  • Guest Services
  • Problem-Solving Skills
  • Effective Planning
  • File Management
  • Written and Oral Communications
  • Coordinate Housekeeping
  • Conflict Management

Languages

English
Native or Bilingual
Spanish
Limited Working

Certification

  • Standard First Aid
  • CPRC and CPR
  • Wilderness First Aid

Timeline

Front Desk Agent

Comfort Inn & Suites
10.2022 - Current

Camp Counselor

Ymca Camp Pine Crest
06.2022 - 09.2023

Fast Food Crew Member

A&W
10.2021 - 06.2022

BBA - Hospitality And Tourism Management

Niagara College

High School Diploma -

Lakeshore Catholic High School

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