ALEXIS ANG LOPEZ

• Inspected completed work to verify quality standards.
• Trained new employees
• Handled issues and applying critical thinking skills to find best solutions.
• Checked equipment to determine if maintenance was required.
• Maintain inventory
• Selling Tires / rims.
• Scheduled mechanic appointments.
• POS system.
• Direct and supervise staff
• Direct communication with ownership

• Selling Tires
• Customer approach
• Dismount and mount tires
• Balance tires
• PMS system
• General labor
• Answered customer telephone calls

• Maintained speed of service for food orders while minimizing errors and complaints.
• Assisted preparation of food plates, overseeing quality and appearance.
• Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
• Confirmed proper placement of products and side items while implementing special instructions.
• Direct communication with the front and back of the house.

• Prep
• Make salads
• Present salads
• Organize workstation
• Clean workstation
• Continuous communication with the expeditor
• Continuous communication with the cook line
• Team communication with Front and Back of the house.

• Customer service in Vancouver Convention Center as part of the vaccine site against COVID-19
• Help customers with basic information
• Check-in customers
• Check-in employees
• Provide essential wellness (sanitizer and mask)
• Direction people through the different stages
• General help

• Greeting residents
• Assist residents
• Package registration
• Computer tasks
• Reports
• Follow up
• Patrolling
• Report incidents

Disney Cruise Line // SME

• Passport check and validation, overriding when possible

• Send e-mails to direct Disney Managers about passport issues

• Assisting in complaints

• Assisting Supervisor

• Translation (Spanish to English and vice versa)

• Check in process

• Supervising/Supporting the check in agents

Royal Caribbean Cruise Line // Celebrity Cruise line

• Check in process

• Passport/Visa Analysis

• Directional guest to areas

• Bus expeditor

• Coordinate taxis during disembarkation

• Guide guest to private cars pick up

• Credit card handling

• Taking security photos

• Using several different software systems

• Meet and Greet during embarkation

• Trained as a Pier Supervisor

• Check in / check out process
• Follow up
• Guest request
• Processing e-mails
• Comparing parking tags
• Posting payments in the system
• Run Audit
• Answer calls
• Wake up calls
• Shift exchange protocol
• Making new reservations
• Assisting in complaints
• Patrol of hotel surroundings (inside and out) during night shifts
• Completing credit card balancing and processing in a timely manner
• Balancing adjustments, and charges making all necessary corrections

• Maintain 5 diamonds and Forbes standards
• Concierge Supervision
• Supervision of Local Host (Butler service)
• Following up on emails
• Achievement of objectives
• Coordination
• Sending and review of reports
• Executive guard (Manager on duty)
• Assignment of Local Host (Butler service)
• Dealing with complaints
• Support for Concierge and Local Host
• General follow-ups
• Customer service
• Resolving issues and/or problems

• Review of arrivals of the day
• Review of day departures
• Special requirements of guests before, during, and even after check-in
• Information on services provided at the hotel
• Coordination of requirements with different areas of the hotel
• Reservations in restaurants
• Accompaniment to the rooms
• Postal follow-ups
• Complaints and suggestions
• Monitoring of special amenities
• Direct communication with areas
• Tours in the hotel

• The position is very similar to being Concierge, it is the central part of the hotel, some of the functions are:
• Provide personalized attention to the guests
• Welcome the guests
• Guest support in restaurant reservations and/or restaurant recommendations
• Compliance with special requests
• Follow ups
• Sale of tours
• Reception support in processes such as check-in check-out
• Coordination of bellmen area
• Direct communication with all areas of the hotel
• Supervision
• Follow up of emails
• Assisting with complaints