Alexia Vona
Vaughan,Canada
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist / Service Administrator
Northeast Roofing
Vaughan, Canada
05.2024 - Current
- Use multiple phone lines
- Calendar management
- Data entry
- Filling and document management
- Responding to inquiries
- Add calls to service website and spreadsheet
- Special Projects: design new logos for websites and vehicles
Swim Instructor
Water Babies
Vaughan, Canada
07.2023 - 12.2024
- Teach babies from 2 months to 5 years old how to swim
- Create lesson plans for toddler classes
- Organized lesson plans according to the individual needs of the children
- Instruct children and parents on water safety and rule
Front Desk Reception / Marketing
Yoga Bodies
Woodbridge, Canada
05.2023 - 07.2023
- Key holder
- Oversee business operations
- Resolving problems
- Monitoring inventory levels
- Send / reply to emails
- Manage Instagram accounts
- Create promotional flyers, brochures, etc
Shift Manager
Putting Edge
Woodbridge, Canada
09.2021 - 05.2023
- Key holder
- Oversee business operations
- Delegating tasks to co-workers
- Resolving problems
- Monitoring inventory levels
- Receive shipments
- Send / reply to emails
Ride Operator
Canada's Wonderland
Vaughan, Canada
09.2021 - 05.2023
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash
- Communicated with manager to discuss ride maintenance or repair issues
- Operated attraction equipment precisely to concur with operational procedures
- Checked seatbelts of all riders to maximize safety and manage risk
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
Babysitter
Local
Toronto, Canada
12.2017 - 02.2021
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
- Helped older kids' complete homework, school projects and chores
- Cooked nutritious meals to promote healthy diet and nutrition
- Provided safe transportation to and from activities and events
- Assisted younger children with learning how to accomplish small, age-appropriate jobs
Data Analyst
Affinity Empowering
Markham, Canada
09.2020 - 10.2020
- Compiled and modeled business data using software
- Organized subsystems to execute proper collection of data
- Formulated, defined, and documented system specifications
- Coordinated and implemented network security measures to protect data
Receptionist
Toyota
Woodbine, Canada
05.2020 - 07.2020
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
Grocery Clerk
Natures Emporium
Woodbridge, Canada
10.2018 - 07.2019
- Cleaned shelves and restocked with new inventory when products stock ran low
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to 'first in, first out' rule
- Received and unloaded new products upon delivery, checking for damage and order accuracy
- Reviewed tags on product shelves and made requested pricing changes
Education
Bachelor of Arts - Graphic Design
Seneca@York
Toronto07.2026
High School Diploma -
Father Bressani Catholic High School
Woodbridge06.2020
Skills
- Shift Management
- Safety Procedures
- Multi-line Telephone Skills
- Activity Planning
- Merchandising
- Data Entry
- Inventory Control
- Loss Prevention
- Skid Breakdown
- POS
- Database Management
- Microsoft Office 365
- Supervising
- Leadership
- Pricing
- Cash Handling
Certification
- WHMIS
- First Aid & CPR Level C
- Child Protection in Sport and Physical Activity
- Accessibility for Ontarians with Disabilities Act
Timeline
Receptionist / Service Administrator
Northeast Roofing
05.2024 - Current
Swim Instructor
Water Babies
07.2023 - 12.2024
Front Desk Reception / Marketing
Yoga Bodies
05.2023 - 07.2023
Shift Manager
Putting Edge
09.2021 - 05.2023
Ride Operator
Canada's Wonderland
09.2021 - 05.2023
Data Analyst
Affinity Empowering
09.2020 - 10.2020
Receptionist
Toyota
05.2020 - 07.2020
Grocery Clerk
Natures Emporium
10.2018 - 07.2019
Babysitter
Local
12.2017 - 02.2021
Bachelor of Arts - Graphic Design
Seneca@York
High School Diploma -
Father Bressani Catholic High School
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