Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Alexia Riches

Calgary,AB

Summary

Collaborative partner and leader with dedication in promoting an engaging and empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History

People & Culture Business Partner

TELUS Communications
2021 - Current
  • Maintain strong relationships and provide strategic people and culture support for four VP teams with over 2000 team members.
  • Facilitate change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
  • Optimize team performance by providing continuous feedback, coaching, and development opportunities.
  • Champion diversity and inclusion efforts, fostering positive work environment for all employees.
  • Implemented cost-saving initiatives, resulting in millions of dollars of reduction in operational expenses.

Senior Program Manager

TELUS Communications
2017 - 2021
  • Supported change management in introduction of new performance development experience for over 25,000 TELUS team members
  • Worked directly with change community of over 180 representatives for every business unit across TELUS
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.

Senior Project Manager

TELUS Communications
2013 - 2017
  • Managed high profile projects within TELUS that provide strategic direction for various business units, impacting up to 14,000 team members in Canada, Guatemala, and Philippines
  • Managed large capital expenditure projects improving call centre efficiencies
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Managed process related projects, transitioning our customer service team from transactional to proactive case management service model

Team Manager

TELUS Communications
2009 - 2012
  • Supported team of front line Client Care Representatives with accountability for quality of service, revenue generation, agent engagement and career development
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Education

Executive MBA -

Smith School of Business, Queen’s University
Kingston, ON
2017

Exchange With Queens University -

China Europe International Business School
Shanghai, China
2016

Skills

  • Talent and leadership development
  • Change leader
  • Trusted advisor
  • Coach
  • Experienced storyteller

Additional Information

Completed Six Sigma Green Belt Training

Completed Change Management Fundamentals Training

Participant in Women’s Executive Network (WXN) WXNWisdom Mentoring Program (2017)

Timeline

People & Culture Business Partner

TELUS Communications
2021 - Current

Senior Program Manager

TELUS Communications
2017 - 2021

Senior Project Manager

TELUS Communications
2013 - 2017

Team Manager

TELUS Communications
2009 - 2012

Executive MBA -

Smith School of Business, Queen’s University

Exchange With Queens University -

China Europe International Business School
Alexia Riches