ALEXIA NUGENT

To obtain a full time job as a Customer Service Representative Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

• Beckford Organics, 2018-01-01, Current, Customer Service Representative, Assist customers with general inquiries regarding product, Educate customers on new monthly promotions, Inform customers of pricing and payment methods, Soft upselling, recommending various products based on customers needs, Correspond with customers by email and via phone
• Elite Beauty Lounge, 2018-01-01, Current, Hairstylist, Greet clients, communicate with customers to understand their needs, Cutting, and performing hair treatments, Shampoo, condition, and perform scalp massages for client, Recommend home hair care treatments and products, Meet and excel customers expectations, Maintain cleanliness of salon station and tools, Responsible for replenishing hair care products for salon, Professionally serve a high end and unique clientele
• First Media Group Inc., 2010-01-01, 2018-01-01, Customer Service Representative /Quality Assurance, Inbound call centre, Assisted customer with general inquiries regarding chat rooms, Processed credit card payments for purchased time, Screened voiced messages to ensure customer is not providing personal information such as address or phone number, Screened voice messages to ensure there is no profanity, Fast paced multitasking work environment
• Direct Energy Inc., 2005-01-01, 2010-01-01, Customer Service Representative, Inbound call centre, Informed customers of their gas and hydro rates, Advised customers of the length their gas and hydro rates are locked in for, Educated customers of their contract rates and when their contracts expire so they know when it is time to renew contracts
• Cougar Refrigeration and Heating Repair, 2000-01-01, 2005-01-01, Receptionist, Responded to telephone, email, and in person inquiries, Recorded telephone, email, or written messages for staff members, Responsible for all filing, faxing, and book keeping, Organized, maintained, and coordinated office records and files, Presented a positive image to all visitors, Ensured all forms and reports were completed in a timely manner