Alexia Korytko
Dieppe,NB
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Agent- Station Trainer
Air Canada Jazz
03.2024 - 07.2024
- Responsible for effectively training all new hires. Creating a positive learning environment for all to feel comfortable expressing concerns regarding the job at hand.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Successfully trained seven individuals during an intensive eight-week training class.
Customer Service Agent
Air Canada Jazz
11.2021 - 07.2024
- Responsible for properly serving passengers traveling on an international scale
- Obey and adapt to different situations and regulations daily, all while providing a positive customer service experience.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Wellness Advisor
The Wellness Exchange
04.2021 - 05.2022
- Responsible for serving and educating customers, inventory work, and working in cooperation alongside co-workers.
- Optimized facility cleanliness, ensuring a safe and welcoming environment for clients.
Lifeguard, swim instructor, and gymnastics coach
YMCA of Greater Moncton Area & YMCA Fredericton
10.2015 - 04.2021
- Ensure the safety and well-being of patrons
- Responsible for teaching proper swimming and gymnastics techniques for children and youth of a variety of ages.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Camp counselor
Big Cove YMCA Camp
06.2019 - 08.2019
- Teaching youth leadership skills while ensuring their safety and growth by introducing different responsibilities such as cooking and leading activities
- Guiding and leading out trips around Nova Scotia on open water.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Camp counselor
Big Cove YMCA Camp
06.2018 - 08.2018
- Teaching youth leadership skills while ensuring their safety and growth by introducing different responsibilities such as cooking and leading activities
- Guiding and leading out trips around Nova Scotia on open water.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Camp counselor
Big Cove YMCA Camp
06.2017 - 08.2017
- Teaching youth leadership skills while ensuring their safety and growth by introducing different responsibilities such as cooking and leading activities
- Guiding and leading out trips around Nova Scotia on open water.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
Bachelor of Arts - Sociology
St. Thomas University
Fredericton, NB04.2021
High School Diploma -
École Mathieu-Martin
Dieppe, NB06.2017
Skills
- Critical thinking
- Organized
- Punctual
- Proper work ethic
- Trilingual
- Strong leadership skills
- Problem Resolution
- Customer Service
- Outstanding communication skills
Extracurriculars
- Co-president of Best Buddies—A program designed to intergrade adults in the community with a mental or physical disability.
- Rugby representative for St. Thomas University Student Athlete Committee (STUSAC)
- Peer mentor at St. Thomas University
- Varsity rugby player
- Volunteer at Peer Support Center at St. Thomas University
- Volunteer at the Women’s Center at University of New Brunswick
- Volunteer at the Fredericton Community Kitchen
- Volunteer at the St. Thomas University Help Desk
- Volunteer with YMCA Community Action Network (YCAN)
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Agent- Station Trainer
Air Canada Jazz
03.2024 - 07.2024
Customer Service Agent
Air Canada Jazz
11.2021 - 07.2024
Wellness Advisor
The Wellness Exchange
04.2021 - 05.2022
Camp counselor
Big Cove YMCA Camp
06.2019 - 08.2019
Camp counselor
Big Cove YMCA Camp
06.2018 - 08.2018
Camp counselor
Big Cove YMCA Camp
06.2017 - 08.2017
Lifeguard, swim instructor, and gymnastics coach
YMCA of Greater Moncton Area & YMCA Fredericton
10.2015 - 04.2021
Bachelor of Arts - Sociology
St. Thomas University
High School Diploma -
École Mathieu-Martin
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