Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Timeline
Generic

Alexia Ighekpe

Dollard-Des-Ormeaux,Canada

Summary

Dynamic professional with a proven track record at TD Canada Trust, excelling in customer service and problem-solving. Recognized for adaptability and effective communication skills, consistently delivering exceptional results under pressure. Proficient in Microsoft Office, committed to fostering positive client relationships and driving team success.

Overview

10
10
years of professional experience

Work History

Customer Service Experience Specialist

AIr Canada
Montreal, Quebec
01.2024 - Current
  • Assisted customers with inquiries and provided service information.
  • Resolved customer complaints using effective communication skills.
  • Handled escalated customer service issues efficiently and effectively.
  • Collaborated with other departments such as sales, marketing and operations to ensure excellent delivery of services.

OFFICER

SECURITAS TRANSPORT AVIATION|SCREENING
05.2023 - Current
  • Screen passengers and theirs baggages
  • Monitor flow of passenger in airport checkpoint
  • Test baggage for any explosive materials
  • Verify passengers boarding passes
  • Use hand-held metal detectors/manual passenger search

PERSONAL BANKING ASSOCIATE

TD CANADA TRUST
06.2022 - 05.2023
  • Open Bank accounts, Credit cards, Loans, Line of credits
  • Serve clients and help to complete day to day banking transactions

CUSTOMER SERVICE REPRESENTATIVE

TD CANADA TRUST
08.2021 - 06.2022
  • Answer customer calls and listen to their questions
  • Listen to needs and solving problems
  • Identify and solve bank issues customer may have

CASHIER

SSP CANADA FOOD SERVICE INC
Montreal-Pierre Elliot Trudeau
06.2019 - 10.2019
  • Open and close restaurant in Montreal-Pierre Elliot Trudeau
  • Cash Handling

SALES ASSOCIATE

AERRIENTA INTERNATIONAL
Montreal-Pierre Elliot Trudeau
09.2019 - 07.2021
  • Customer service in retail in Montreal-Pierre Elliot Trudeau
  • Offering help, and advise for client's purchase

CASHIER

COUCHE TARD
09.2018 - 05.2019
  • Serve customers at the cash registers
  • Sell and handle lottery tickets

CAMP COUNSELOR

LES CAMPS DE JOUR PIERREFONDS
06.2015 - 08.2018
  • Worked with special needs campers daily
  • Maintain relationships with campers to provide secure environment for all

Education

Bachelor of Arts - Political Science

Concordia University
Montreal, Quebec
07.2025

Diploma of Collegial Studies - Law and Society Major

Vanier College
Montreal, Quebec
01.2020

HIGH SCHOOL DIPLOMA -

Des Sources
Montreal, Quebec
01.2018

Skills

  • Goal-oriented team player with excellent leadership and interpersonal skills
  • Noted for being highly motivated, creative, patient, and reliable
  • Driven by hard-work, determination, and ethical behavior
  • Adaptable, flexible; willing to relocate
  • Excellent communication skill
  • Quick Learner
  • Excellent at handling pressure
  • Technical: Microsoft Office (Word, Excel, Power Point)
  • Environment for all
  • Effective communication
  • Customer service

Languages

Perfectly bilingual English & French - Written and Spoken

Extracurricular Activities

Student member of Acti-Aide and Coeur a Coeur at Des Sources high school Photography, Music, Gym/Fitness Volunteered Maxi bagger

Timeline

Customer Service Experience Specialist

AIr Canada
01.2024 - Current

OFFICER

SECURITAS TRANSPORT AVIATION|SCREENING
05.2023 - Current

PERSONAL BANKING ASSOCIATE

TD CANADA TRUST
06.2022 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE

TD CANADA TRUST
08.2021 - 06.2022

SALES ASSOCIATE

AERRIENTA INTERNATIONAL
09.2019 - 07.2021

CASHIER

SSP CANADA FOOD SERVICE INC
06.2019 - 10.2019

CASHIER

COUCHE TARD
09.2018 - 05.2019

CAMP COUNSELOR

LES CAMPS DE JOUR PIERREFONDS
06.2015 - 08.2018

Bachelor of Arts - Political Science

Concordia University

Diploma of Collegial Studies - Law and Society Major

Vanier College

HIGH SCHOOL DIPLOMA -

Des Sources

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Alexia Ighekpe