Alexia Hernandez
Costa Mesa
Summary
Reliable employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Tustin
08.2021 - 08.2025
- Provided exceptional customer service in high-paced restaurant environment.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new employees on company policies and service standards.
- Greeted customers and provided friendly customer service.
Marketing Advanced Team Member
Chick-fil-A
Eugene
01.2025 - 06.2025
- Managed budgeting and forecasting activities for assigned projects.
- Developed strategies for meeting customer satisfaction goals while remaining within budget constraints.
- Worked closely with other departments to ensure successful completion of tasks.
- Provided guidance and support to team members.
Shift Leader
Jack in the Box
Eugene
10.2024 - 03.2025
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and assisted with stock rotation procedures.
- Monitored food preparation processes for quality and compliance with standards.
Education
Associate of Arts - Criminal Justice
Irvine Valley College
Irvine, CA 08.2025 - 10.2025
High School Diploma -
Tustin High School
Tustin, CA 08.2020 - 01/2024
Skills
- Customer service
- Collaboration
- Organization and planning
- Positive attitude and enthusiasm
- Attention to detail
- Effective communication
Languages
- English, Native Speaker
- Spanish, Native Speaker
Timeline
Associate of Arts - Criminal Justice
Irvine Valley College
08.2025 - 10.2025
Marketing Advanced Team Member
Chick-fil-A
01.2025 - 06.2025
Shift Leader
Jack in the Box
10.2024 - 03.2025
Front of House Employee
Chick-fil-A
08.2021 - 08.2025
High School Diploma -
Tustin High School
08.2020 - 01/2024