Alexia Guevara
Buena Park
Summary
Adaptable office manager with extensive experience in streamlining operations and providing exceptional customer service. Recognized for strong attention to detail and ability to manage high-stress situations, ensuring seamless communication and efficient task execution. Detail-Oriented professional with strong customer service skills. Experienced in multitasking and organization, contributing to operational efficiency and team collaboration. Dynamic program assistance with a proven track record in enhancing operational efficiency through effective time management and organization. Known for fostering team work and improving processes, leading to faster document retrieval and higher accuracy in tasks.
Overview
13
13
years of professional experience
Work History
Program Assistant
Childrens Home Soceity of California
Long Beach, CA
09.2022 - Current
- Managed both digital and physical filing systems and retrieved documents as required.
- Implemented filing system improvements, increasing document retrieval speed and accuracy.
- Trained new staff on office procedures and software applications, fostering a knowledgeable team environment.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
Dispatcher
Automobile Club of Southern California
Long Beach, CA
10.2020 - 07.2021
- Coordinated emergency response efforts to ensure timely assistance for members in distress.
- Utilized GPS and mapping software to optimize dispatch routes, improving response times.
- Monitored real-time traffic conditions to adjust service requests accordingly, enhancing efficiency.
- Trained new dispatchers on systems and protocols, fostering a collaborative team environment.
- Collaborated with roadside assistance teams to streamline communication and improve service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Analyzed customer feedback and provided solutions to improve customer service.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Exhibited excellent multitasking abilities by handling multiple requests simultaneously while maintaining attention to detail.
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Continuously meeting company quotas to reach monthly and yearly goals that resulted in bonuses and recognition.
Office Manager
Encore Painting Inc.
Paramount, CA
04.2013 - 03.2019
- Managed daily office operations to ensure efficiency and productivity across all departments.
- Maintained accurate records and documentation, ensuring compliance with industry standards and regulations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Trained junior staff on payroll procedures and software usage, fostering team development.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Processed payroll for over 100 employees, ensuring accuracy and compliance with regulations.
- Processed high-volume invoices efficiently, ensuring accuracy and timely payments.
- Reviewed discrepancies in billing statements, resolving issues with vendors promptly.
- Meeting potential clients in and out of the office to pitch our company and submit bids to potential projects.
- Reconciled financial discrepancies between accounts to ensure accuracy and compliance.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2010
Skills
- Teamwork and collaboration
- Multitasking and organization
- Customer service
- Time management
- Computer skills
- Office management
- Payroll processing
- Staff management
- Staff training and development
Timeline
Program Assistant
Childrens Home Soceity of California
09.2022 - Current
Dispatcher
Automobile Club of Southern California
10.2020 - 07.2021
Office Manager
Encore Painting Inc.
04.2013 - 03.2019
High School Diploma -
Lakewood High School