Alexia Castro
Huntington Beach
Summary
Energetic, reliable, and organized individual with a proven track record of delivering excellent quality of service in a fast-paced, high volume environment. Skilled at multitasking with attention to detail and accuracy. Strong problem-solving skills and ability to work effectively under pressure. Committed to exceptional customer satisfaction and team success.
Overview
3
3
years of professional experience
Work History
Host
Broken Yolk Cafe
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier/ Server
Steve’s Charbroiled Burger’s
10.2022 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Harry’s Diner
09.2021 - 10.2022
- Opened restaurant for breakfast rush, took guest orders and prepared drinks.
- Did closing side work such as restocking condiments and utensils.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Harbor Learning Center
Fountain Valley, CA01.2025
Timeline
Host
Broken Yolk Cafe
10.2024 - Current
Cashier/ Server
Steve’s Charbroiled Burger’s
10.2022 - 12.2024
Server
Harry’s Diner
09.2021 - 10.2022
High School Diploma -
Harbor Learning Center
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