Alexia Booth
Kelowna,British Columbia
Summary
My name is Alexia Booth. I am a hard-working, dedicated, and inspired individual with a strong background in excellent customer service. I am currently employed with the City of Kelowna as a Planning Technician I. In 2019 I graduated from the University of British Columbia Okanagan and obtained my Bachelor's Degree of Arts with a focus in Social Sciences. My education, dedicated attitude, and practical work experience position me to excel in a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Planning Technician I
City Of Kelowna
08.2022 - Current
- Receiving in-person applications pertaining to land use development, business licensing, building, plumbing and natural gas permits, and providing technical advice to the public and to development clients.
- Scheduling inspections and create required reports, statistics, correspondence, permits, and documentation.
- Reviewing building plans and zoning permit applications to verify compliance, accuracy, and completion.
- Provided high-quality customer service to residents seeking assistance with zoning inquiries or other planning-related matters.
Group Insurance Administrator
Simply Benefits
07.2020 - 07.2022
- Prepared applications, documentation, and reporting data for insurance policies and providers.
- Collaborated with clients to assist with their insurance needs through incoming and outgoing telephone and email correspondence.
- Ensured accuracy of incoming insurance claims and their supporting documentation to determine applicable coverage.
- Performed audit process to ensure our procedures upheld our standards.
- Adapted promptly to obstacles within the environment of a new company through active communication and flexibility.
- Aided in the development of firms policies and procedures.
Sales Lead/Key Holder
Aerie
09.2017 - 06.2020
- Offered each customer exceptional and personal service to increase sales and repeat customers.
- Lead the 5 person on-shift sales team and maintained responsibility for their efforts and successes.
- Used and trained on the Point-of-Sale system to process sales, returns, and all other transactions.
- Organized store merchandise displays to promote and maintain an appealing and inviting environments.
- Managed the completion and accuracy of end-of-day "cash-out" and the respective bank deposits.
Server
Ocean Park Pizza & Village Pub
09.2013 - 08.2017
- Cultivated warm relationships with customers.
- Worked with the Point-of-Sale system to place orders, and manage bills.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained an organized and sanitary work environment.
- Performed opening, closing, and shift change duties to ensure proper working efficiently and that all teams were ready to meet our customer's needs.
Education
Bachelor of Arts -
University of British Columbia
Kelowna, BC12.2019
Skills
- Courteous with a strong service mindset
- Strong problem solving skills coupled with the ability to follow each project through to completion
- Efficient and Detail-Oriented
- Excellent Written and Verbal Communication
- Excellent ability to work independently and as part of a team
- Adaptable
- Fast Learner
Timeline
Planning Technician I
City Of Kelowna
08.2022 - Current
Group Insurance Administrator
Simply Benefits
07.2020 - 07.2022
Sales Lead/Key Holder
Aerie
09.2017 - 06.2020
Server
Ocean Park Pizza & Village Pub
09.2013 - 08.2017
Bachelor of Arts -
University of British Columbia
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