Alexia Boisvrt
Summary
Dynamic customer service professional with a proven track record at Shoppers Drug Mart, excelling in customer relations and problem resolution. Recognized for enhancing guest experiences and fostering loyalty through effective communication and empathy. Skilled in cash handling and team collaboration, consistently delivering exceptional service and operational efficiency.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in my role as a guest experienced leader.
Overview
3
3
years of professional experience
Work History
Cashier
Shoppers Drug Mart
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent monitoring and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled returns and exchanges according to company policy, ensuring customer satisfaction.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Guest Experience Leader
McDonald's Restaurant
07.2022 - Current
- Ensured exceptional customer satisfaction through attentive service and effective problem resolution.
- Trained and mentored new team members on operational protocols and guest engagement strategies.
- Oversaw daily restaurant operations to maintain high standards of cleanliness and efficiency.
- Implemented feedback mechanisms to enhance guest experience and streamline service delivery.
- Developed promotional initiatives to drive customer traffic and increase brand loyalty.
- Analyzed guest feedback data to identify trends, facilitating continuous improvement in service quality.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
Education
École Sainte-Anne
Fredericton, NB06-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Customer relations
- Written and verbal communication
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Shoppers Drug Mart
03.2025 - Current
Guest Experience Leader
McDonald's Restaurant
07.2022 - Current
École Sainte-Anne