Alexia Ann Berlin

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

• Healthcare Experience: Over three years of volunteer experience in healthcare settings, including roles at local hospitals and health clinics. Assisted in patient care, supported administrative tasks, and participated in community health outreach programs.
• Volunteer Roles: Patient Support Volunteer, JohnMuir: Provided non-clinical patient support, assisted in navigating hospital services, and coordinated with staff to ensure patient comfort.
  Administrative Assistant, Community Health Clinic: Managed patient records, scheduled appointments, and supported the coordination of free health screenings and fairs.
  Health Educator, Brentwood Wellness Campaign: Conducted workshops on preventive health measures and distributed educational materials to the community.
  
• Leadership Skills: Demonstrated ability to lead teams effectively, with experience as a Team Lead and Lead Sales Associate, focusing on team motivation, training, and achieving operational goals.
• Administrative Proficiency: Skilled in healthcare record management, appointment scheduling, and coordinating health-related events, ensuring efficiency and accuracy.
• Technical Skills: Proficient in Microsoft Excel and Word, with strong organizational and multitasking capabilities to handle various administrative responsibilities.
• Communication and Problem-Solving: Excellent communication skills developed through customer service roles, capable of addressing and resolving issues efficiently under pressure.
• Awards and Honors: Recipient of the Excellence Award at Western Governors University for outstanding Emotional and Cultural Intelligence performance.

• Healthcare Administration: Experienced in managing healthcare operations, patient record systems, and coordinating health services to ensure smooth facility functioning.
• Leadership and Team Management: Proven ability to lead and motivate teams, manage staff schedules, and oversee daily operations to meet organizational goals.
• Patient Care Support: Skilled in providing non-clinical patient support, including navigating healthcare services and ensuring patient comfort.
• Administrative Excellence: Proficient in handling administrative duties such as managing schedules, organizing records, and facilitating department communication.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with strong skills in data management, report generation, and presentation preparation.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, adept at resolving conflicts, managing customer inquiries, and fostering positive stakeholder relationships.
• Problem-Solving and Critical Thinking: Strong analytical abilities to assess situations, develop solutions, and implement effective strategies in high-pressure environments.