Alexia Banuelos
Granada Hills
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Lehrhoff & Associates
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Contributed to the clinic''s overall success by consistently meeting or exceeding performance metrics related to scheduling accuracy and efficiency.
- Maintained, manipulated and coordinated physician schedules to incorporate time constraints, patient types and desired statistical outcomes.
Payroll Support Specialist
Select Staffing Agency
02.2023 - 04.2024
- Improved the accuracy of time and attendance data by working closely with managers to address discrepancies and ensure proper documentation was submitted.
- Ensured a high level of customer service for employees seeking assistance on payroll matters, resolving issues promptly and maintaining a professional demeanor at all times.
- Ensured timely payments to employees by diligently monitoring payroll schedules and deadlines.
- Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Scheduled interviews for applicants and onboarding for new hires with departments in 100-person company.
Collector Agent
Vio Smart Security
03.2018 - 06.2022
- Optimized workflow efficiency by proactively identifying areas for improvement in processes and procedures related to collections activities.
- Collaborated cross-functionally with other departments to address complex cases or escalate issues when necessary.
- Enhanced internal training programs by contributing valuable insights from personal experiences as a Collector Agent.
- Maintained accurate records of customer payments and contact information, ensuring efficient collection processes.
- Provided exceptional customer service during all interactions, promoting positive brand image and fostering customer loyalty.
Customer Service Representative
HELP U SAVE Insurance
03.2014 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
James Monroe High School
North Hills06-2013
Skills
- Multiline phone systems
- Schedule management
- Payroll administration
- Customer service
- Data entry
- Scheduling coordination
- Appointment management
- Patient communication
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Lehrhoff & Associates
05.2024 - Current
Payroll Support Specialist
Select Staffing Agency
02.2023 - 04.2024
Collector Agent
Vio Smart Security
03.2018 - 06.2022
Customer Service Representative
HELP U SAVE Insurance
03.2014 - 03.2018
High School Diploma -
James Monroe High School
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