Alexia Amaral Santos
Laval,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
Overview
3
3
years of professional experience
Work History
Schedule Coordinator
Petinos
06.2021 - Current
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
Waitress
Petinos
06.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor Of Arts - Actuarial Mathematics
Concordia University
Montreal, QCDiploma Of College Studies - Social Sciences
Dawson College
Montreal, QC04.2024
Skills
Mathematics skills
Organization
Workflow planning
Business operations proficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Full Professional
Timeline
Schedule Coordinator
Petinos
06.2021 - Current
Waitress
Petinos
06.2021 - Current
Bachelor Of Arts - Actuarial Mathematics
Concordia University
Diploma Of College Studies - Social Sciences
Dawson College
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