Alexi Mayne
Calgary,AB
Summary
Dynamic leader with proven expertise in staff supervision and customer service monitoring, honed at McDonald's. Excelled in shift oversight and team motivation, significantly enhancing customer satisfaction and operational efficiency. Skilled in fostering staff leadership and ensuring high service standards. Recognized for outstanding customer service, and prioritizing quality, service, and cleanliness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
McDonald's
Calgary, Alberta
12.2023 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of staff to maintain service levels and support guest needs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Volunteer - Office Assistant
Golden Age Home
Kingston, Jamaica
01.2021 - 07.2021
- Organized files
- Recorded minutes of meetings
- Prepared general documents
Education
High School Diploma -
Southern Alberta Institute of Technology
Calgary, AB04-2023
Skills
- Shift oversight
- Customer service monitoring
- Team motivation
- Staff supervision
- Staff leadership
- Maintaining cleanliness
Accomplishments
- Swing Manager of the Month - November 2024
Certification
- Standard First Aid & CPR/AED Level C
- Lean Six Sigma Green Belt
- Lean Six Sigma Yellow Belt
Timeline
McDonald's
12.2023 - Current
Volunteer - Office Assistant
Golden Age Home
01.2021 - 07.2021
High School Diploma -
Southern Alberta Institute of Technology
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