Alexi Martinez
San Bernardino
Summary
Professional hospitality worker with over six years of experience delivering exceptional customer service and ensuring guest satisfaction. Proven expertise in adaptability, problem-solving, and effective communication to enhance guest experiences. Recognized for collaborationg great with collegues and ability to thrive in fast-paced environments, consistently contributing to team sucess and a welcoming atmosphere for guests.
Overview
7
7
years of professional experience
Work History
Server
The State Restaurant
04.2021 - Current
- Greetings customers to ensure a welcoming environment.
- Taking orders with detailed knowledge of the menu.
- Answering any questions the guest may have with the menu as well as making recommendations for any dietary restrictions.
- Great communication with kitchen on putting in orders.
- Making sure to present the food in a timely manner and ensure the guests have everything they need on time.
- Ensuring customers are satisfied and addressing any concerns they may have.
- Updated on food safety, sanitation, and alcohol consumption policies.
- Experience in hosting as well as expediting food to be knowledgeable in every front of house position.
- Ensure to complete all opening and closing duties to set up the team for success.
- Knowledgeable in Aloha and Toast POS systems and processing payments with cash and credit card transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Cashier
Pizza Hut Dine In
10.2019 - 04.2021
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
- Supported team consistently, helping with hostess, food delivery and bussing needs.
- Satisfied customers with fast, friendly and knowledgeable support.
- Processed guest payments, including offering receipts, running credit card transactions, and calculating change.
- Adaptable to any position from cashier, to server, to back of house team member.
- Coordinated more than 60+ orders each day, consistently satisfying customers with exceptional service to ensure customer retention.
Medical Assistant Student Intern
Arrowhead Regional Medical Center
01.2019 - 04.2019
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
- Coordinated efficient office schedules based on patient and provider availability.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Updated office files daily and kept records organized.
- Handled 20+ patient interactions per day giving polite & professional service.
Education
Associates degree - Biological Sciences
San Bernardino Valley College
San Bernardino, CA05.2022
Skills
- Flexibility
- Excellent communication skills
- Exceptional customer service
- Team collaboration
- Strong work ethic
- Problem solving
- Time management
- Adaptability
- Efficiency
- Sales
Timeline
Server
The State Restaurant
04.2021 - Current
Server/Cashier
Pizza Hut Dine In
10.2019 - 04.2021
Medical Assistant Student Intern
Arrowhead Regional Medical Center
01.2019 - 04.2019
Associates degree - Biological Sciences
San Bernardino Valley College
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