Accomplished Store and General Manager with a proven track record at Foot Locker, enhancing team performance and customer satisfaction through expert training and mentoring. Skilled in inventory management and store merchandising, I've successfully driven profitability and operational excellence across multiple high-profile locations.
Coaching and motivating team members to inspire top performance and exceptional customer experience.
Executing standards in recruiting, hiring, training, visual merchandising and store operations.
Executing plans to drive key performance indicators to maximize profitability.
Acting as a partner between customers, team members, store leadership and corporate business partners.
Maintaining a high level of customer focus, leading by example with clear and engaging communication.
Ensures visual directives and standards are maintained.
Passion for empowering team members product knowledge and applying their learnings to the customer experience.
Managed multiple locations including West Edmonton Mall, Fairview Mall, Scarborough Town Centre, and Oshawa Centre.
Participated in tear downs and set ups of multiple properties across the GTA, including Toronto's first and only Jumpman store and Kid's Foot Locker stores.
Managed daily operations with all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations.
Managed inventory control, cash control, and store opening and closing procedures.
Demonstrated advanced leadership and communication skills through the Manager Onboarding program, actively trained and developed new Assistant Managers and Full-time Sales Lead keyholders for the Markham and Durham regions.
Conducted and assisted with networking events to identify external talent, creating development opportunities and pathways for all new hires.
20 yr Service Award 2024
Sales Leadership Award Champs 2023 - Champs Sports
Obsess Over Customer Award 2023 - Champs Sports
Team of the Quarter Award Q1 2023
Team of the Quarter Award Q4 2022
15 yr Service Award 2019
10 yr Service Award 2014
Super Sneaker Award 2012
Top $ Gain Over Budget Award 2012
Manager of the Year Award 2011
Top Productivity Performance Award 2011
Top % Gain Over Budget Award 2011
5 yr Service Award 2009