Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alex Mannoor

Thunder Bay,Canada

Summary

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Community Justice Worker

John Howard Society
04.2024 - 09.2024
  • Bail Verification and Supervision Programme - Court Services
  • Assess intake eligibility criteria
  • Report Statistics
  • Conduct Intakes and Intake Reviews
  • Attend Court on a daily basis

Forensic Support Worker

John Howard Society
08.2021 - 04.2024

Logging Client based data

To be aware of special conditions or instructions for each resident

Bedtime client vitals and mental health checks

To aid with life skills (i.e., role modelling skills, assistance with meal preparation, guidance, and support with chores)

Accompany residents into the community during passes (when instructed) and only when there is a TBRHSC staff present to provide coverage for the residence

Complete all required documentation specific to different resident situations

Record shift details - information, notices, instructions, client interactions, sign in/outs, bed checks and occurrences - in the Duty Log

Collaboration with TBRHSC Forensic Mental Health Program staff a part of the multidisciplinary team providing services to residents

Personal Shopper

Real Canadian Superstore
04.2020 - 02.2022
  • In-store shopping - selecting quality products
  • Ensuring customer orders are accurate and ready for pick-up
  • Answering any customer inquiries
  • Handling POS transactions (debit/credit/cash/gift card)
  • Providing exceptional customer service
  • Other duties as required
  • Ability to work in a fast paced and team-oriented environment
  • Customer service

Poll Clerk

Lakehead University
02.2017
  • Assist with voting proceedings for student union president and associated board members
  • Time management and organisation
  • Experience with confidential information
  • Strengthened communication skills

Audit Assistant

Chartered Accountants and Auditors
05.2015 - 06.2015
  • Reported to Head training officer
  • The job consisted of vouching and stock counts in 1-2 audit trips per week
  • Experience in dealing with confidential information
  • Outstanding analytical, problem-solving, and troubleshooting ability
  • Attention to detail
  • Organisational Skills
  • Thorough understanding of the importance of accurate, detailed reports and plans, with a strong working knowledge of data management
  • Strong team collaboration skills

Customer Care

UAE Exchange
07.2013 - 08.2013
  • Address customer grievances and attend to 20-30 calls a day
  • Promotion and marketing
  • Sales
  • Communication
  • Dispute resolution
  • Team Work

Front Office Executive

UAE Exchange
07.2013 - 08.2013
  • Served 15-20 people for money and associated transfer receipts per shift
  • Interpersonal communication
  • Technical skills
  • Financial management
  • Administrative

Education

Bachelor's Degree - Psychology

Lakehead University
Thunder Bay, ON
12.2020

Bachelor of Science - Accounting and Finance

University of Bradford
Muscat, OM
05.2016

AEC / DEP or Skilled Trade Certificate - Creative Media Lvl 1

NIIT
Muscat, OM
08.2012

Skills

  • Customer Service
  • Data Entry
  • Inventory Clerk
  • Filing
  • Clerical Experience
  • Accounting
  • Computer Operation
  • Administrative Experience
  • E-Commerce
  • Cashiering
  • Food Safety
  • Cash Handling
  • Math
  • Organizational Skills
  • Auditing
  • Internal Audits
  • Accounts Payable
  • Bookkeeping
  • Office Administration
  • Statistics
  • Voter assistance
  • Quick learner
  • Respectfulness
  • Dependability
  • Flexibility
  • Detail-oriented
  • Responsiveness
  • Cross-cultural sensitivity
  • Collaboration
  • Confidentiality

Certification

  • Standard First Aid and CPR, 06/01/22, 06/30/24
  • Mental Health First Aid, Present
  • A.S.I.S.T Start, Present
  • Interpersonal and Social Rhythm Therapy, Present
  • RAID - APT, 04/01/24, Present

Languages

English

Timeline

Community Justice Worker

John Howard Society
04.2024 - 09.2024

Forensic Support Worker

John Howard Society
08.2021 - 04.2024

Personal Shopper

Real Canadian Superstore
04.2020 - 02.2022

Poll Clerk

Lakehead University
02.2017

Audit Assistant

Chartered Accountants and Auditors
05.2015 - 06.2015

Customer Care

UAE Exchange
07.2013 - 08.2013

Front Office Executive

UAE Exchange
07.2013 - 08.2013

Bachelor of Science - Accounting and Finance

University of Bradford

AEC / DEP or Skilled Trade Certificate - Creative Media Lvl 1

NIIT
  • Standard First Aid and CPR, 06/01/22, 06/30/24
  • Mental Health First Aid, Present
  • A.S.I.S.T Start, Present
  • Interpersonal and Social Rhythm Therapy, Present
  • RAID - APT, 04/01/24, Present

Bachelor's Degree - Psychology

Lakehead University
Alex Mannoor