Alexei Ramotar
Waterloo,QC
Summary
Data analyst with expertise in statistical modeling, ETL development, and data visualization. Proven ability to analyze complex datasets to drive business intelligence and support data-driven decision-making.
Overview
21
21
years of professional experience
Work History
Senior Data Analyst
Essex Lake Group Inc.
04.2019 - 03.2025
- Conducted in-depth statistical analyses to support business decisions.
- Analyzed complex datasets to identify trends, leading to actionable insights for strategic decision-making.
- Collaborated with cross-functional teams to develop data-driven strategies.
- Utilized advanced analytical tools to improve data processing efficiency, enabling timely access to critical information.
- Designed, developed and implemented ETL processes for data integration from multiple sources.
- Automated daily reporting processes using VBA scripting, reducing manual effort and increasing report accuracy.
- Extracted unstructured text from intranet platforms using natural language processing methods.
Technical Support Analyst
Teleperformance C
06.2018 - 01.2019
- Delivered technical assistance to customers via phone and chat, ensuring timely resolution of inquiries.
- Guided customers in navigating software applications and troubleshooting issues, enhancing user satisfaction.
- Diagnosed hardware and software issues for efficient problem resolution.
- Partnered with team members to refine support processes and facilitate knowledge sharing, fostering a collaborative environment.
- Escalated complex issues to senior technicians for further investigation.
Telecommunication Engineer Consultant
Ministry of Infrastructure
Saint George's, Grenada
01.2017 - 01.2018
- Developed and implemented engineering strategies, enhancing production efficiency through targeted initiatives.
- Collaborated with cross-functional teams to create engineering solutions that addressed project challenges and stakeholder needs.
- Designed infrastructure projects adhering to safety and regulatory standards.
- Conducted site inspections, ensuring compliance with project specifications and identifying areas for quality improvement.
- Managed project documentation and reports for stakeholder review.
- Mentored junior engineers in best practices and technical skills.
Project Team Manager
National Frequency Management Unit, Guyana
Georgetown, Guyana
01.2009 - 01.2015
- Coordinated stakeholder engagement to align project goals with national policies, enhancing project relevance and support.
- Developed project plans outlining timelines, resources, and deliverables for frequency allocation.
- Monitored project progress to ensure compliance with regulatory standards and guidelines, mitigating risks and fostering accountability.
- Managed project budgets to maintain financial control and align with project goals. throughout the entire duration of each project.
- Facilitated training sessions for team members on frequency management protocols and tools, improving team capabilities and knowledge.
- Evaluated existing systems and identified opportunities for process improvements.
Charging System and VAS Manager
Digicel
Georgetown, Guyana
01.2004 - 2006
- Developed value-added services that increased customer engagement and retention.
- Collaborated with cross-functional teams to launch new digital products.
- Managed vendor relationships to ensure service quality and compliance.
- Monitored performance metrics to evaluate service effectiveness and user experience.
- Analyzed customer feedback on existing VAS services and created action plans to address identified gaps.
- Collaborated with marketing team to create campaigns that raised awareness of available value-added services.
- Led training sessions for staff on new service offerings and tools.
Education
Master of Science - Computer Science
University of Waterloo
Waterloo, ON06-2006
Bachelor of Science - Computer Science
University of Guyana
Georgetown, Guyana04-2002
Skills
- Data analysis
- Statistical modeling
- ETL development
- Data visualization
- Natural language processing
- Business intelligence
Accomplishments
Canadian Commonwealth Scholar
Timeline
Senior Data Analyst
Essex Lake Group Inc.
04.2019 - 03.2025
Technical Support Analyst
Teleperformance C
06.2018 - 01.2019
Telecommunication Engineer Consultant
Ministry of Infrastructure
01.2017 - 01.2018
Project Team Manager
National Frequency Management Unit, Guyana
01.2009 - 01.2015
Charging System and VAS Manager
Digicel
01.2004 - 2006
Master of Science - Computer Science
University of Waterloo
Bachelor of Science - Computer Science
University of Guyana