Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexcia Cofell

Summary

Developed excellent interpersonal and organizational skills in fast-paced hospitality environment, now seeking to transition into new field. Skilled in delivering exceptional customer experiences and maintaining high standards of service. Prepared to leverage these transferable skills to succeed in new professional opportunity.

Overview

7
7
years of professional experience

Work History

Breakfast Hostess

Hilton Hotel & Suites Niagara Fallsfallsview
05.2024 - 09.2024
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed breakfast buffet setup, maintaining cleanliness and organization.
  • Assisted guests with menu inquiries, enhancing overall dining experience.
  • Maintained inventory of breakfast supplies, ensuring adequate stock levels.
  • Trained new team members on service protocols and best practices.
  • Welcomed and seated guests, ensuring prompt service in a busy breakfast environment.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.

BREAKFAST ATTENDANT AND SERVER

Holiday Inn Express And Staybridge Suites
05.2023 - 08.2023
  • Prepared hot beverages for customers such as coffee, tea, or cappuccinos.
  • Greeted and seated customers.
  • Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
  • Restocked supplies throughout the day to ensure an adequate supply of food products was available at all times.
  • Served hotel guests and passed food orders through to kitchen staff clearly and quickly.

BAKERY CLERK AND SERVER

The Pie Plate
05.2021 - 09.2021
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves, taking orders and taking inventory.
  • Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items.
  • Processed payments and activated gift cards using POS system.
  • Prepared various baked goods, including cakes, cookies, muffins, pies, breads and pastries.
  • Provided exceptional customer service in a bakery setting, accurately taking orders and serving seated customers.

SALES ASSOCIATE

Full Force Entertainment LTD
07.2020 - 12.2020
  • Operated cash register and POS to process sales transactions and handle payments.
  • Greeted customers and assisted customers with product selection.
  • Drove sales through suggestive selling and sharing product knowledge.

SALES ASSOCIATE

Ardene
06.2018 - 09.2018
  • Greeted and helped customers find and select products.
  • Enticed customers with sales and promotions to boost sales.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

KEY HOLDER

Reiners
06.2017 - 10.2017
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders.
  • Kept records of purchases and sales.
  • Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
  • Responsible for opening and closing store and balancing cash register.

Education

Bachelor of Commerce - Business Management

Toronto Metropolitan University
Toronto, ON
04.2025

Skills

  • Culinary skills, Event planning, Public speaking, Creative and Analytical skills, Customer service skills, Collaboration skills
  • Computer: Google Suite, Microsoft Office(Excel, Powerpoint)
  • Languages: English(Native) and French(Proficient)

Languages

French
Full Professional

Timeline

Breakfast Hostess

Hilton Hotel & Suites Niagara Fallsfallsview
05.2024 - 09.2024

BREAKFAST ATTENDANT AND SERVER

Holiday Inn Express And Staybridge Suites
05.2023 - 08.2023

BAKERY CLERK AND SERVER

The Pie Plate
05.2021 - 09.2021

SALES ASSOCIATE

Full Force Entertainment LTD
07.2020 - 12.2020

SALES ASSOCIATE

Ardene
06.2018 - 09.2018

KEY HOLDER

Reiners
06.2017 - 10.2017

Bachelor of Commerce - Business Management

Toronto Metropolitan University

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Alexcia Cofell