Alexandra Stone
San Juan Capistrano
Summary
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in any role.
Diligent with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Misha’s Cupcakes
01.2024 - 04.2024
- General sales and cash register
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed to keep the flow moving during times when as many as 10 families were ordering
Paid Intern
Advanced Revenue Cycle Management
01.2022 - 12.2023
- General office work
- Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
- Performed research for special projects.
- Adapted to changing assignments and varying workloads to fill productivity gaps.
- Updated internal databases with accurate, thorough information regarding employees.
- Maintained record of calls, emails and visits to office.
- Took notes and memos during meetings and conferences to prepare summaries, drafts and reports.
- Managed 15 - 20 calls while completing all assigned tasks in a timely manner.
Education
Undergraduate - Political Science
San Diego State University
San Diego, CA05-2028
International Baccalaureate -
Coral Reef Senior High School
Miami05-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Guest services
- Customer inquiries
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Cashier
Misha’s Cupcakes
01.2024 - 04.2024
Paid Intern
Advanced Revenue Cycle Management
01.2022 - 12.2023
Undergraduate - Political Science
San Diego State University
International Baccalaureate -
Coral Reef Senior High School
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