Alexanne Galipeau
Ottawa
Summary
Adept in both English and French, I excel in customer service and technical support, as demonstrated in my role at Costco Canada. My proficiency in Microsoft Office and strong problem-solving skills have consistently enhanced team efficiency. Recognized for outstanding service with two "Stars of the City" awards, I am committed to achieving excellence in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clerk/Customer Service Representative
Costco Canada
Ottawa
06.2024 - Current
- Received inbound calls from members regarding online orders.
- Provided members with help when placing orders, and inquiring about products.
- Assisted members with questions and concerns.
- Assisted with product refunds and exchanges. Scheduled the delivery appointments when needed, for the return or exchange of products.
- Was responsible for helping the email and price adjustment team when additional help was needed.
Owner/Pet Sitter
Alex’s Pet Co.
01.2021 - Current
- Caring for pets and homes while owners are away.
- (Preparing food, replenishing water, administering medications when needed, light house cleaning, etc.)
- Sending updated pictures, videos, and various media to pet owners.
- Preparing invoices, collecting payments, and sending reminders to customers regarding payments.
- Bookkeeping
- Preparing, collecting, and organizing contracts.
Technical Support/Customer Service Representative
Manulife Insurance (MSI Corp)
03.2021 - 05.2024
- Answer calls with exceptional customer service.
- Provide information about products and services.
- Providing technical solutions when clients were experiencing trouble or difficulties regarding their website, web experience, issues performing tasks on their accounts, etc.
- Validating customers, then redirecting them to the proper department, agent, queue, etc.
Customer Service Representative
Thermofisher Scientific
01.2018 - 01.2020
- Answer calls with exceptional customer service
- Provide information about products, services, chemicals, ect
- By phone, email
- Contact manufacturers, supplier, warehouse, etc
- Regarding purchases orders, product details, back orders on customers behalf
- Assist in processing online orders, always making sure of product and price accuracy for every item and service
- Communicating with technicians, sales representative to accurately help the customer
- (Large equipment inquiries, chemical components for example)
Full Time Front Desk Agent
Courtyard Marriott Ottawa East
01.2016 - 01.2018
- Provided a warm and welcoming check-in experience to arriving guests in both English and French
- Booked and cancelled reservations using proper terminology and following the Marriott’s policies and procedures
- Received, applied and filed 3rd party documents with confidentiality and accuracy
- Answered all requests and questions from guests and prepared and provided requested documents such as; receipts, business agreements and 3rd party authorization forms
- Worked independently and as a team member in collaboration with other front desk agents, supervisors and management to provide excellent customer service in accordance with Marriott standards
- Was awarded 2 “Stars of the City” for excellent customer service as awarded by guests of the hotel
Cashier & Produce Clerk
Freshco
01.2011 - 01.2016
Collector I and Telephone Sales Associate
Bank of America (MBNA)
01.2007 - 01.2009
Education
Medical Laboratory Technician/Assistant -
Everest College
01.2012
High School Diploma -
École Secondaire Catholique L'Escale
01.2007
Skills
- Fluent in English and French
- Order processing
- Technical support
- Email communication
- Invoice management
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Teamwork and collaboration
- Customer service
- Interpersonal skills
- Conflict resolution
- Skilled in Managing Multiple Tasks
- Goal-Oriented
- Consistently Dependable
- Dedicated Worker
- Strong Planning Abilities
- Eagerness to Learn
- Point Of Sale Expertise
- Accurate Data Entry
- Advanced Microsoft Office Skills
- Familiarity with OS Platforms
Certification
- Smart Serve
- Pet CPR/First Aid
References
References available upon request.
Accomplishments
- 2 Stars of the City.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Clerk/Customer Service Representative
Costco Canada
06.2024 - Current
Technical Support/Customer Service Representative
Manulife Insurance (MSI Corp)
03.2021 - 05.2024
Owner/Pet Sitter
Alex’s Pet Co.
01.2021 - Current
Customer Service Representative
Thermofisher Scientific
01.2018 - 01.2020
Full Time Front Desk Agent
Courtyard Marriott Ottawa East
01.2016 - 01.2018
Cashier & Produce Clerk
Freshco
01.2011 - 01.2016
Collector I and Telephone Sales Associate
Bank of America (MBNA)
01.2007 - 01.2009
Medical Laboratory Technician/Assistant -
Everest College
High School Diploma -
École Secondaire Catholique L'Escale
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