Alexandrine Lavoie
Knowlton,QC
Summary
Dedicated and dependable professional with a passion for delivering exceptional customer service and crafting unforgettable dining experiences for patrons. Proficient in anticipating customer requirements, handling complaints, and resolving concerns promptly. Demonstrates resilience and a positive demeanor in challenging circumstances and fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Serveuse, Hôtesse, Bussgirl
La Knowlton Co
06.2024 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Coordinated table assignments and managed seating to optimize flow during peak hours.
- Trained new staff on menu offerings, service protocols, and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely delivery of orders and accuracy in food presentation.
- Handled cash transactions efficiently while maintaining accurate records of sales and tips.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Lead Barista
Brûlerie Virgin Hill
Foster, QC
03.2023 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Serveuse et barmaid
Microbrasserie La Memphré
Magog, QC
06.2019 - 12.2023
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Représentant des ventes
Groupe Stone Tile
Montreal, QC
04.2022 - 07.2022
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Assistante gérante
freshii
Montreal, QC
03.2021 - 04.2022
- Provided professional services and support in a dynamic work environment.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Caissière, service à la clientèle
Shoppers Drug Mart / Pharmaprix
08.2020 - 03.2021
Aide au chambre
Hôtel Estrimont Suites et Spa
02.2019 - 08.2019
Caissière, service à la clientèle
Walmart
05.2018 - 12.2018
Caissière, service à la clientèle
Pharmaprix Magog
08.2016 - 09.2017
Education
DCS / DEC in Fashion Marketing -
Collège LaSalle
Montréal, QC03.2024
Secondary School in High School -
École Secondaire La Ruche
Magog, QC06.2017
Skills
- Waitressing
- Crew Member
- Food Service
- Coaching
- Host/Hostess
- Serving Experience
- Cash Handling
- Cashiering
- Cleaning Experience
- Customer Service
- POS
- Teaching
- Microsoft Word
- Organizational Skills
- Human Resources
- Recruiting
- Epicor 21 (Less than 1 year)
- Microsoft Office
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Drivers License (Class 5), 06/01/25, 06/01/32
Timeline
Serveuse, Hôtesse, Bussgirl
La Knowlton Co
06.2024 - Current
Lead Barista
Brûlerie Virgin Hill
03.2023 - 08.2024
Représentant des ventes
Groupe Stone Tile
04.2022 - 07.2022
Assistante gérante
freshii
03.2021 - 04.2022
Caissière, service à la clientèle
Shoppers Drug Mart / Pharmaprix
08.2020 - 03.2021
Serveuse et barmaid
Microbrasserie La Memphré
06.2019 - 12.2023
Aide au chambre
Hôtel Estrimont Suites et Spa
02.2019 - 08.2019
Caissière, service à la clientèle
Walmart
05.2018 - 12.2018
Caissière, service à la clientèle
Pharmaprix Magog
08.2016 - 09.2017
DCS / DEC in Fashion Marketing -
Collège LaSalle
Secondary School in High School -
École Secondaire La Ruche