Alexandria Ward
Greer
Summary
Experienced retail professional with 15 years of customer service and merchandising experience. Skilled in overseeing store operations, including cash handling, inventory management, and team leadership as a Manager on Duty. Proficient in optimizing product displays and enhancing customer experiences to uphold high service and store presentation standards. Excited to apply extensive retail expertise to drive success in a fast-paced environment. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Sales Floor Assistant
JCPenney
12.2024 - Current
- Help floor manager with closing shift duties: closing tills, locking doors, locking safe (cash room), closing mall entrances, counting fine jewelry, etc.
- Opening shift duties: opening safe (cash room), tills, doors/mall entrances, having morning meetings, daily MOD sheet.
- Folding & maintaining clothing areas (displays, racks, tables & fitting rooms).
- Stocking product out, store recovery, setting store areas to layout, marking & moving clearance items to designated sections, changing mannequins to match layouts, making signs, helping to cover breaks when short staffed.
- Cash register: checking customers out, processing returns, helping members apply for credit card, handling .com & ship to store orders.
- MOD (manager on duty) duties: coaching cashiers on how to ask for credit cards & rewards accounts, handling customer complaints/issues, handling pricing problems, walking the floor & making sure recovery associates are doing their assigned tasks, making announcements about credit cards & other sales going on within the store, helping to circumvent theft by walking floor, checking fitting rooms & bathrooms for any issues (plumbing problems, discarded tags, spills or messes, etc.), putting in daily notes about MOD shifts.
Retail Merchandiser
Sam's Club
01.2024 - 11.2024
- Break down & stock out pallets of product.
- Set product to planogram.
- Make signs as needed.
- Put needed items on a drop list.
- Zone product to look decent & filled.
- Complete item & category audits.
- Managed item locations & inventories.
Frontline Associate
Sam's Club
10.2021 - 01.2024
- Packing product out.
- Operating a pallet jack (non-motorized).
- Zoning & consolidating product (getting rid of empty boxes).
- Making bales.
- Making sure signage was correct.
- Resets (changing aisles to match the layout).
- Audits.
- Started to learn how to operate a floor lift (to drop/put pallets up into the steel).
- Answering member questions.
- Helping members find what they need within the store or with the Sam's Club OYI (Own Your Inventory) system.
- Processing transactions through the register.
- Handling & making cash/change.
- Scanning receipts & product at the door ensuring that everything has been paid for.
- Helping members at the self checkout.
- Answering member questions about memberships/prices/scan and go.
CGO Clerk
ShopRite Supermarkets
12.2016 - 10.2021
- Engaged with vendors.
- Placed vendor orders.
- Made sure inventory was correct.
- Checked allocations of product on the shelf.
- Located products to the shelf & aisles where they belonged.
- Placed special orders either through vendors and/or through our warehouse.
- Worked with the night crew & management to ensure that we have product coming in.
- Ensured that discontinued items have been turned off in the system.
- Opened and closed store.
- Welcomed customers & promptly answered any questions, complaints, or issues they had.
- Assisted customers in finding or ordering merchandise.
- Managed returns & exchanges.
- Processed cash, check, or credit transactions with accuracy.
- Counted cash drawers.
- Stocked merchandise.
- Worked in a variety of departments including Shop from home, CGO, Price changes, Front end runner, Customer service desk, Cashier, Cart pusher, Free sample Table, Bakery (helping to package the product).
Server
Tony's Family Restaurant
04.2015 - 06.2016
- Accept orders via phone.
- Assist with food prep.
- Set-up for parties and special occasions.
Veterinarian Assistant
Quality Pet Care
06.2014 - 02.2015
- Reception.
- Prep and Recovery of animal examination rooms.
- Stocking medical supplies, surgical supplies, animal care equipment.
- Daily animal care for boarded animals.
Education
High School Diploma -
Fallsburg Junior Senior High School
Fallsburg, NY06.2014
Skills
- Workplace safety
- Cleaning duties
- Shelf stocking
- Customer engagement
- POS system operation
- Merchandise display
- Sales floor supervision
- Handling transactions
Timeline
Sales Floor Assistant
JCPenney
12.2024 - Current
Retail Merchandiser
Sam's Club
01.2024 - 11.2024
Frontline Associate
Sam's Club
10.2021 - 01.2024
CGO Clerk
ShopRite Supermarkets
12.2016 - 10.2021
Server
Tony's Family Restaurant
04.2015 - 06.2016
Veterinarian Assistant
Quality Pet Care
06.2014 - 02.2015
High School Diploma -
Fallsburg Junior Senior High School
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