Alexandria Munoz
Lakewood
Summary
Professional with strong background in account administration, managing administrative functions, optimizing and ensuring efficient operations. Demonstrated ability to collaborate with teams and adapt to changing needs, always prioritizing accurate and timely results. Skilled in financial reporting, data analysis, and process optimization, with focus on reliability and consistency. Highly organized with knack for problem-solving and streamlining workflows.
Overview
8
8
years of professional experience
Work History
Account Administrative Representative
Kaiser Permanente
05.2024 - Current
- Experienced in processing payments, managing accounts receivable, and generating financial reports.
- Handling CHATS cases in a timely manner.
- Processing EFTS and setting members up in ACI.
- Ensured all documentation was completed correctly before submitting it for approval or payment processing according to established guidelines.
- Drafted correspondence to customers regarding changes in services or fees associated with their accounts.
- Answered customer inquiries regarding billings, invoicing, payment options.
- Cross-trained in Call To Action, CRT & NGT
- Managed client inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Created documents such as letters, emails, or forms as needed for customer service purposes.
- Processed reinstatements and evaluated SNP members.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Established effective working relationships with other departments within the organization.
- Provided customer service support for clients seeking information about Medicare coverage.
Service Center Representative
Kforce
07.2023 - 05.2024
- Evaluated client eligibility for benefits, ensuring compliance with program requirements.
- Processed applications and documentation with accuracy and efficiency.
- Processed 40 to 50 enrollments a day.
- Cross trained in RFI Incomplete, and Medicare billing
- Adhered to all company policies, procedures, and regulations at all times.
- Ensured compliance with applicable laws, regulations, standards, policies.
- Participated in regular meetings with management teams to discuss progress and areas of improvement.
- Updated customer records with any changes in contact information or preferences.
- Verified customer information through various databases.
Service Center Representative
PeopleReady
03.2022 - 02.2023
- Utilized communication skills to handle high call volumes and complex customer interactions.
- Demonstrated proficiency in navigating software systems to accurately document customer interactions.
- Collaborated with team members to ensure seamless operations and meet customer satisfaction goals.
- Processed and reviewed billing statements for accuracy in a fast-paced office environment.
- Communicated with customers regarding billing inquiries, and resolved issues in a timely manner.
- Utilized billing software to generate invoices and track payments for multiple accounts.
- Trained new staff members on proper customer service protocols.
- Created new accounts for customers in the system according to their needs.
Lead Sever
Naples E Ristorante
08.2017 - 03.2021
- Supervised servers to ensure efficient service and customer satisfaction.
- Trained new staff on menu items and service standards to maintain consistency.
- Resolved customer issues and complaints promptly to create positive dining experiences.
- Extensive experience in food service industry with focus on quality and customer satisfaction.
- Proven ability to work efficiently in fast-paced environments while maintaining professionalism.
- Skilled in handling various tasks, such as taking orders, serving food, and cash handling.
- Strong communication and interpersonal skills for building positive relationships with customers and team members.
Skills
- Strong organization
- Document management
- Accounting policies and procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Critical thinking
- Excellent communication
- Data entry
- Multitasking and adaptability
- Medicare expertise
- Strong analytical skills
Timeline
Account Administrative Representative
Kaiser Permanente
05.2024 - Current
Service Center Representative
Kforce
07.2023 - 05.2024
Service Center Representative
PeopleReady
03.2022 - 02.2023
Lead Sever
Naples E Ristorante
08.2017 - 03.2021