Alexandria Mcfadden
Menlo Park
Summary
Versatile and dynamic, with a proven track record at St Rose Hospital, I excel in cross-cultural sensitivity and assertiveness, ensuring top-notch security and guest relations. Skilled in equipment operation and conflict resolution, I've significantly enhanced safety and customer satisfaction, demonstrating a steadfast commitment to excellence and operational efficiency.
Overview
18
18
years of professional experience
Work History
Lobby Attendant
Allied Universal Security Services
San Mateo
08.2018 - Current
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Performed light maintenance tasks such as changing light bulbs or replacing air filters.
- Organized luggage storage room efficiently according to size and weight of items stored there.
- Processed admission payments and provided tickets.
- Engaged with customers to provide movie recommendations and information on upcoming releases.
- Participated in inventory management, conducting counts and ordering supplies as needed.
- Greeted and assisted customers to foster positive experiences.
- Maintained positive working relationship with fellow staff and management.
- Developed marketing materials and displayed movie posters and promotional items to attract audiences.
- Represented property management firm and residential association by greeting residents, guests and service and delivery personnel in lobby with courtesy and professionalism.
- Assisted in verifying staff credentials, granting access to generally restricted areas.
- Handled emergency situations calmly, following protocols to ensure guest safety.
- Monitored security cameras to ensure safety of guests and staff members.
- Delivered requested assistance to tenants, guests and visitors professionally and promptly and cultivated atmosphere of community support and trust while adhering to property rules.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Updated and maintained databases with current information.
- Greeted and welcomed guests, patrons, and visitors to the lobby.
- Received delivered goods and notified recipients by telephone of package delivery and followed up to verify well-being of non-responsive residents.
Security Officer
St Rose Hospital
Hayward
06.2016 - 12.2017
- Monitored surveillance cameras and responded to suspicious activity.
- Operated communication systems between officers stationed throughout the facility.
- Observed patrons and customers to quickly address security situations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Documented security-related situations and submitted in-depth reports to superiors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Maintained accurate logs of all security related activities.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Maintained high levels of alertness throughout shifts.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Completed incident reports to record security or loss prevention incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Checked for safety hazards and took corrective action when necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Assisted with crowd control during large events held at the facility.
- Performed first aid and CPR when necessary during emergency situations.
.com Worker
Safway
Menlo Park
02.2012 - 05.2015
- Maintained knowledge of sales and promotions, return policies and security practices.
- Operated equipment and tools in full accordance with safety procedures.
- Managed inventory levels on the shop floor, ensuring stock is replenished as needed.
- Organized merchandise on display racks according to established guidelines.
Food Handler
Stanford
Stanford
01.2007 - 02.2010
- Operated kitchen equipment safely, including slicers and blenders.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Cleaned utensils, dishes and glasses for customer use.
Education
related fields - Child Development
Cobalt College
Hayward, CA01-2006
Skills
- Stock organization
- Event preparation
- Equipment operation
- Workstation organization
- Food safety compliance
- Cross-contamination prevention
- Sanitation procedures
- Cooking methods
- Knife skills
- Safe handling guidelines
- Food presentation
- Opening and closing procedures
- Log updating
- Allergen awareness
- Hygiene practices
- Food storage
- Cross-cultural sensitivity
- Guest relations
- Strong organization
- Assertiveness
- Scheduling flexibility
- Concession management
- Special needs assistance
- Conflict resolution
- Call answering and routing
Timeline
Lobby Attendant
Allied Universal Security Services
08.2018 - Current
Security Officer
St Rose Hospital
06.2016 - 12.2017
.com Worker
Safway
02.2012 - 05.2015
Food Handler
Stanford
01.2007 - 02.2010
related fields - Child Development
Cobalt College
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