Alexandria Lopez
Pacoima,CA
Summary
Knowledgeable with solid background in customer service and communication. Proven ability to manage client interactions effectively and resolve issues promptly. Demonstrated skills in handling high-volume calls and coordinating with service departments to ensure customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service BDC
Van Nuys Kia
07.2022 - 10.2023
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Youth Development Program
08.2020 - 07.2022
- Ensured students had activities that enriched them academically as well as creatively and athletically
- Worked alongside teachers to create a positive learning environment both during and after school
- Conducted various duties as assigned by a site coordinator
- Maintained accountability for 20 students at a time with no children unaccounted for at any time
- Gained experience with both neurotypical and neurodivergent students in a classroom and play yard setting
- Found new and creative ways to help students learn and grow daily
Receptionist
Hamer Toyota
01.2020 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Cashier
Snookies Cookies
12.2017 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School -
San Fernando High School
San Fernando, CA01.2014
Skills
- Ability to create a positive learning environment for all students
- Appointment Setting
- Performance Tracking
- Appointment Scheduling
- Goal-oriented mindset
- Strong multitasking
- Call center experience
- Customer Service
- Multitasking
- Reliability
- Organizational Skills
- Team Collaboration
Languages
Spanish
Professional Working
Timeline
Service BDC
Van Nuys Kia
07.2022 - 10.2023
Youth Development Program
08.2020 - 07.2022
Receptionist
Hamer Toyota
01.2020 - 06.2020
Receptionist/Cashier
Snookies Cookies
12.2017 - 12.2019
High School -
San Fernando High School
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