Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Alexandria Goldface

St. John's,NL

Summary

  • Energetic, organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Excited to take added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills.
  • Able to handle multiple projects simultaneously with a high degree of accuracy.

Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Avila Naturalle
01.2020 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Administrative Assistant

Max Nnady Enterprise
03.2021 - 01.2022
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Bachelor of Arts - Bachelors, Communications

Memorial University of Newfoundland
St. John's, NL
01.2026

Skills

  • Excellent communication in English Language
  • Good at Microsoft office and Internet operations
  • Good organizational skills and ability to multitask
  • Energetic, self-motivated and passionate about taking up new challenges
  • Strong work Ethics, Resilient and Engaging
  • Teamwork and collaboration

Certification


  • Clear Criminal Record & Vulnerability Sector check.

References

Available on request

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Max Nnady Enterprise
03.2021 - 01.2022

Customer Service Representative

Avila Naturalle
01.2020 - 03.2022

Bachelor of Arts - Bachelors, Communications

Memorial University of Newfoundland

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Alexandria Goldface