Alexandria Goldface
St. John's,NL
Summary
- Energetic, organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Excited to take added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills.
- Able to handle multiple projects simultaneously with a high degree of accuracy.
Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Avila Naturalle
Lagos Nigeria
01.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Max Nnady Enterprise
Delta State, Nigeria
03.2021 - 01.2022
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelor of Arts - Bachelors, Communications
Memorial University of Newfoundland
St. John's, NL01.2026
Skills
- Excellent communication in English Language
- Good at Microsoft office and Internet operations
- Good organizational skills and ability to multitask
- Energetic, self-motivated and passionate about taking up new challenges
- Strong work Ethics, Resilient and Engaging
- Teamwork and collaboration
Certification
- Clear Criminal Record & Vulnerability Sector check.
References
Available on request
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Max Nnady Enterprise
03.2021 - 01.2022
Customer Service Representative
Avila Naturalle
01.2020 - 03.2022
Bachelor of Arts - Bachelors, Communications
Memorial University of Newfoundland