Alexandria Forrest-Palmer
Brampton,ON
Summary
Enthusiastic social service work with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
15
15
years of professional experience
Work History
Virtual host
Lubdub Media
09.2024 - 04.2025
- Designed and hosted engaging live classes tailored for diverse adult learners, including individuals with developmental disabilities.
- Created interactive content to foster participation and accessibility.
- Managed group dynamics by recognizing and validating emotions.
- Facilitated discussions, guided activities, and cultivated an inclusive, welcoming space for all attendees.
- Adapted to different communication styles, ensuring effective engagement.
- Conducted multiple live online classes daily, utilizing Canva for interactive content creation.
Showing Administrator
Fairsquare Realty Brokerage
03.2021 - 02.2024
- Managed a high volume of client inquiries, ensuring timely and accurate responses.
- Provided customer support, guiding clients through real estate processes and addressing concerns.
- Coordinated and scheduled appointments, ensuring efficient time management.
- Maintained detailed client records, ensuring accuracy and confidentiality.
- Liaised with various stakeholders to provide information and support.
- Advocated for client needs, ensuring adherence to policies and protocols.
Lead Patient Care Coordinator
Dawson Dental
06.2016 - 08.2020
- Assisted patients with scheduling, payments, and insurance processing.
- Compete day end report reports while confirming debit visa and MasterCard receipts
- Collaborated in timely processing of billing and accounts receivables
- Worked with patients and families to develop payment plan for large cases
- Maintain a neat and orderly front desk and waiting room
- Dispatch lab cases to appropriate carrier
- Schedule recalls and treatment coordinate
- Expert with Recall Pro
- Corresponded with clients through email, telephone or postal mail
- Educated patients by explaining preparation instructions for upcoming procedures
- Transcribed meeting minutes for management's records
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
Dental Reception
Main St. Dental
10.2014 - 06.2016
- Greet patients upon arrival
- Schedule appointment and conduct recalls
- Invoicing and accounts receivable for the clinic
- Filing patients charts in alphabetical order while maintaining confidentiality
- Amending patient records
- Sending out reminder cards to patients for appointments
- Handle all aspects of patient interactions, including co-pays & deductibles
- Perform insurance billing and collecting
- Educate patients on oral hygiene
- Assisted patients in completing all necessary forms and documents
- Corresponded with clients through email, telephone or postal mail
- Answered incoming calls on multi-line phone and pleasantly transferred callers to appropriate personnel
Co-op Student
William Osler Health Centre
01.2011 - 01.2012
- Assist In providing activity of daily living
- Performing sitter duty patient watch for confused patient in a clinical care setting
- Follow care plan
Teacher Assistant
Ridgeview Public School
01.2010 - 01.2011
- Supported early childhood development through educational activities.
- Assisted in classroom management and student engagement.
- Fostered a positive and inclusive learning environment.
Education
Diploma - Social Service Worker
Sheridan College
Brampton, ON01.2025
Diploma - Chair Side Assistant And Front Desk
Everest College
Brampton, ON01.2014
Skills
- Verbal and Non-verbal communication
- Strong case management and client advocacy skills
- Knowledge of diverse cultures, community agencies, and childcare programs
- Microsoft office,Excel,PowerPoint,Canva
- Scheduling
- Ability to assess client needs and develop tailored support plans
- Active listening
- Commitment to equity, diversity, and inclusion in service delivery
- Keyboard 60WPM
- Account Receivable
- Insurance Knowledge
- Appointment Setting
- Treatment Planning
- Multi-Line Telephone Systems
- Time management
- Organization skills
- Data entry
- Verbal and written communication
- Problem solver
Timeline
Virtual host
Lubdub Media
09.2024 - 04.2025
Showing Administrator
Fairsquare Realty Brokerage
03.2021 - 02.2024
Lead Patient Care Coordinator
Dawson Dental
06.2016 - 08.2020
Dental Reception
Main St. Dental
10.2014 - 06.2016
Co-op Student
William Osler Health Centre
01.2011 - 01.2012
Teacher Assistant
Ridgeview Public School
01.2010 - 01.2011
Diploma - Chair Side Assistant And Front Desk
Everest College
Diploma - Social Service Worker
Sheridan College
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