ALEXANDRIA FELIX
Long Beach
Summary
Professional with 9 years of experience in customer service, administrative support, and retail. Expertise in time management and Microsoft Office, delivering exceptional service in high-pressure environments. Demonstrated success in managing transactions and supporting business operations while fostering a collaborative team atmosphere.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
VIP Real Estate Firm
Bell Gardens
08.2018 - Current
- Delivered high-level customer service to 20-30 clients daily, ensuring efficient appointment management.
- Screened walk-ins thoroughly to direct them to appropriate departments.
- Managed scheduling and communication for 100+ real estate agents, handling 80-100 calls daily.
- Processed payments and maintained financial records for agent membership dues and expenses.
- Coordinated company meeting logistics, including vendor sourcing, instructor payments, and catering orders.
- Contacted clients prior to showings to optimize realtor schedules.
- Assured timely scheduling of continuing education sessions for agents as required.
- Created and edited various documents using Microsoft Word and Excel, tailoring content as necessary.
Education
High School Diploma -
South Pasadena High School
South Pasadena, CA06-2016
Skills
- Customer service
- Team collaboration
- Time management
- Leadership skills
- Effective communication
- Critical thinking
References
- Claudia Chaparro
- John Bertolette
- Daniel Guerrero
- Savanna Gemmus
- April Baray
Languages
- Spanish - intermediate
- English
Timeline
Administrative Assistant
VIP Real Estate Firm
08.2018 - Current
High School Diploma -
South Pasadena High School