Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Cooper

Hamilton,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Allstate Insurance Co
Hamilton, ON
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Administrative Assistant

Allstate Insurance Co
Hamilton, ON
07.2018 - 01.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist

Zellens Auto Mall
Hamilton, ON
07.2013 - 07.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Marketing Communications - Marketing

Canadore College of Applied Arts And Technology
North Bay, ON

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Scheduling
  • Paperwork Processing
  • Customer Relations

Timeline

Customer Service Representative

Allstate Insurance Co
01.2022 - Current

Administrative Assistant

Allstate Insurance Co
07.2018 - 01.2022

Receptionist

Zellens Auto Mall
07.2013 - 07.2018

Marketing Communications - Marketing

Canadore College of Applied Arts And Technology
Alexandria Cooper