Alexandria Ciceron
Summary
Accomplished Administrative Assistant offering high performance leading development and implementation of superior office support and customer service. A ten (10) year career history in sales and proven track record of strategic business growth, and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Mutual Transportation
Oakville, ON
09.2022 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Liaised between clients and vendors and maintained effective lines of communication.
Housekeeping Manager
Atlantis Resort
Paradise Island, Bahamas
01.2020 - 01.2022
- Worked with front desk to respond promptly to all guest requests.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Coordinated household cleaning service operations and managed client relations.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
Manager(part Time)
Dunkin Donuts
Nassau, Bahamas
02.2017 - 01.2022
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Administrative Assistant
K.J's Wholesale
Nassau, Bahamas
05.2019 - 01.2020
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Managed social media through post creation and community engagement
- Prepare wholesale orders for delivery
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Dispersed incoming mail to correct recipients throughout office
- Drafted, proofread and edited professional business documents
- Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space
- Checked office supply levels, anticipated needs and placed orders for appropriate stock
- Managed department budgets and generated financial reports for management review.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Manager
Jasmine's Bridal
Nassau, Bahamas
04.2015 - 04.2017
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues
- Managed social media through post creation and community engagement
- Maintained business records by updating customer information
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organize Shift and Daily store operation
- Resolved customer complaints and adjusted policies to meet changing needs
- Established and enforced clear goals to keep employees working collaboratively
- Complied with company policies, objectives and communication goals
- Provided ongoing training to address staff needs
Education
Graduate Diploma in Information Technology -
National Training Agency
Certificate, Event Planning -
Penn Foster University
Skills
- Strategic planning
- Business development
- Team leadership
- Communication
- Excel Spreadsheets
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Database Administration
- Office Management
- Accounting Support
- Customer and Client Relations
- Critical Thinking
- Complex Problem-Solving
- Multi-Line Phone Systems
- Coordination
Timeline
Administrative Assistant
Mutual Transportation
09.2022 - Current
Housekeeping Manager
Atlantis Resort
01.2020 - 01.2022
Administrative Assistant
K.J's Wholesale
05.2019 - 01.2020
Manager(part Time)
Dunkin Donuts
02.2017 - 01.2022
Manager
Jasmine's Bridal
04.2015 - 04.2017
Graduate Diploma in Information Technology -
National Training Agency
Certificate, Event Planning -
Penn Foster University
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