Alexandria Blake
Fredericton,NB
Summary
Dynamic Manager and Licensed Esthetician with a strong history of driving customer satisfaction and loyalty at Platinum Salon & Spa through innovative marketing strategies and superior customer service. Recognized for exceptional coaching and mentoring abilities, alongside effective recruitment and performance management skills. Achievements include notable enhancements in team efficiency and service quality, supported by robust decision-making and relationship-building expertise. Aimed at leveraging these skills to further elevate client experiences and operational success in the beauty industry.
Overview
3
3
years of professional experience
Work History
Manager/Licensed Esthetician
Platinum Salon & Spa
Oromocto, New Brunswick
06.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed waxing services, including facial hair removal and body waxing.
- Assisted with the development of new spa products and services.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Developed marketing strategies for promoting spa services through social media channels.
- Attended industry-related seminars to stay up-to-date on new trends in esthetics.
- Monitored inventory levels of spa products and restocked shelves when necessary.
- Recommended at-home skincare regimens tailored to each client's individual needs.
- Ensured compliance with safety standards during all procedures.
- Provided post-treatment advice for clients related to aftercare maintenance programs.
- Set up patient rooms and sterilized equipment.
Receptionist/Licensed Esthetician
Blonde
Fredericton, New Brunswick
08.2021 - 06.2023
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed waxing services, including facial hair removal and body waxing.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Analyzed client's skin using magnifying lamps or other diagnostic equipment.
- Provided excellent customer service and skincare treatments to clients.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Designed customized facial and body treatments meeting individual client needs.
Education
Protection, Security, Investigation - Security
Durham College
Ottawa, ON06-2021
Skills
- Marketing
- Work prioritization
- Clear communication
- Coaching and mentoring
- Verbal and written communication
- Recruiting and interviewing
- Decision-making
- Performance management
- Relationship building
- Customer service
Timeline
Manager/Licensed Esthetician
Platinum Salon & Spa
06.2023 - Current
Receptionist/Licensed Esthetician
Blonde
08.2021 - 06.2023
Protection, Security, Investigation - Security
Durham College
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