Alexandria Allen-Papadopoylos

• Tracked client requests through the ticket system, ensuring accurate resolution of each case.
• Assisted clients with product inquiries and troubleshooting.
• Documented and created all interactions with customers by company standards.

• Maintained accurate records of all sales and prospecting activities.
• Reviewed monthly performance against targets set by the management team.
• Developed key customer relationships to increase sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Inventory Management: Strong aptitude in managing inventory levels, conducting regular stock checks, and ensuring the availability of popular and in-demand products.
• Problem Solving and Conflict Resolution: adept at swiftly addressing customer concerns, resolving issues, and providing satisfactory solutions to ensure customer satisfaction and loyalty.
• Adaptability and Flexibility: Demonstrated ability to thrive in a fast-paced retail environment, quickly adapt to changing circumstances, and handle multiple tasks simultaneously.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, enabling effective interaction with customers, colleagues, and stakeholders.
• Product Knowledge and Expertise: Extensive knowledge of art supplies, materials, and techniques, enabling the ability to offer informed recommendations and guidance to customers.

• Attention to Detail: Meticulous approach to beverage preparation, consistently delivering high-quality products with precision and accuracy.
• Product Knowledge: In-depth understanding of coffee beans, brewing techniques, and beverage recipes, enabling the ability to educate customers and make informed recommendations.
• Problem-Solving: Proactive in addressing customer concerns and resolving issues to ensure customer satisfaction and maintain a positive brand image.
• Adaptability and Flexibility: Demonstrated ability to thrive in dynamic work settings, quickly adapting to changing circumstances and maintaining composure under pressure.
• Team Collaboration: Strong team player, adept at working collaboratively with colleagues to ensure smooth operations, efficient service, and a positive work environment.

• Developed and maintained project timelines for the coordination of exhibition events.
• Created promotional materials to advertise upcoming exhibitions on social media platforms.
• Successfully garnered media attention and secured press coverage for the show.
• Coordinated with vendors to secure appropriate equipment needed for all exhibitions.
• Provided administrative support to the team to ensure the successful completion of tasks related to exhibition events.
• Monitored budget allocations throughout exhibition projects.
• Managed inventory of supplies (cables, "D" rings, Robinson screws) necessary for the smooth running of exhibitions.
• Coordinated the transportation of artwork with an arts logistic company in Toronto, ensuring that artworks arrived at the gallery seamlessly.
• Carefully curated and installed, a collection of diverse artworks selected for the exhibition.

• Developed and implemented evaluation plans to measure the effectiveness of the workshop.
• Drafted agendas, planned, directed and monitored instructional methods and content for the workshop.
• Maintained accurate records of attendance at each workshop session.
• Monitored student progress and assisted students and teachers with resolving problems.
• Prepared reports summarizing results of evaluations from attendees.

In early 2023, faced with financial challenges while pursuing full-time studies in fine arts and psychology, I made a pivotal decision to embark on a new path. Driven by my passion, I set out to establish a women's boutique named Popï and Dria in Montreal.

Determined to transform my circumstances, I dedicated myself to securing funding and seeking guidance from a mentor. Through relentless effort and strategic planning, I successfully obtained the necessary financial resources and found a mentor who offered invaluable support and guidance. After six months of intensive preparation, I proudly launched Popï and Dria a brick-and-mortar boutique. This professional endeavour allowed me to combine my love for fashion and entrepreneurship, creating a unique retail experience for women in Montreal. By seizing this opportunity and leveraging my creativity, business acumen, and resilience, I have successfully transitioned from a financially challenging situation to a fulfilling role as an entrepreneur. My journey not only demonstrates my ability to overcome obstacles but also exemplifies my commitment to pursuing my passion and achieving professional success. Although I had to transition my store to an online-only presence due to unforeseen life events, my experience with Popï and Dria provided me with valuable transferable skills. These skills include:

• E-commerce Management: Successfully adapting my business model to an online platform, overseeing website development, managing online inventory, and implementing effective digital marketing strategies.
• Digital Marketing: Utilizing various online channels to promote the boutique, including social media marketing, email campaigns, and search engine optimization (SEO) techniques to drive website traffic and increase online visibility.
• Customer Relationship Management: Nurturing customer relationships through personalized online interactions, responding to inquiries, addressing concerns promptly, and ensuring a positive customer experience.
• Analytical Skills: Collecting and analyzing data related to website traffic, customer behavior, and sales patterns to make informed decisions and optimize business strategies.
• Adaptability: Demonstrating the ability to adapt to unforeseen circumstances and pivot the business model to ensure continued success.
• Time Management: Balancing multiple responsibilities, including managing inventory, fulfilling orders, and maintaining an online presence while optimizing efficiency and meeting customer expectations.
• Problem-Solving: Effectively identifying and resolving issues that arise in an online retail environment, such as logistics challenges, technology glitches, or customer concerns.

Through my journey with Popï and Dria, I have acquired these valuable transferable skills that can be applied to various roles and industries. Despite the changes in my business's format, I remain committed to pursuing my passion and achieving professional growth and success.