Open To Work
Alexandre Serge Lavoie
Ottawa,Canada
Summary
Strategic Advisor with expertise in compensation and procurement. Delivered insights that optimize business processes and enhance performance. Facilitated client success through effective communication and problem-solving, driving organizations toward their goals with actionable solutions.
Overview
9
9
years of professional experience
Work History
Senior Compensation Advisor, Coach, and Trainer
Public Service and Procurement Canada
Ottawa, Ontario
01.2026 - Current
- Analyzed diverse pay-related cases by integrating information from multiple sources.
- Managed multiple urgent cases simultaneously to ensure timely resolution.
- Provided customer service via email and phone, addressing inquiries effectively.
- Communicated regularly with departmental managers and administrative teams to facilitate collaboration.
- Maintained up-to-date knowledge of pay processes and directives for improved accuracy.
- Utilized RPS, Phoenix, and PeopleSoft systems to analyze and correct data seamlessly.
Compensation Trainer
Public Service and Procurement Canada
Ottawa, Ontario
09.2025 - 12.2025
- Delivered bilingual pay-related training sessions to diverse employee groups within 100-person team.
- Coached compensation advisors, strengthening team capabilities and service delivery.
- Evaluated training effectiveness and adjusted programs based on participant input.
- Enhanced training processes through targeted recommendations, increasing participant engagement.
- Developed training materials to clarify policies for employees.
- Analyzed various information sources, including collective agreements and labor directives.
- Utilized RPS, Phoenix, and PeopleSoft to analyze, create, and correct payroll data.
Senior Compensation Advisor and Coach
Public Service and Procurement Canada
Ottawa, ON
06.2024 - 09.2025
- Managed multiple complex pay-related cases, ensuring timely resolution to meet urgent client needs.
- Provided expert guidance on regulatory frameworks, ensuring compliance in public service compensation practices.
- Ensured compliance with current pay processes and directives to support effective operations.
- Utilized RPS, Phoenix, and PeopleSoft systems to analyze, create, and correct data.
- Developed comprehensive training materials for staff, enhancing understanding of compensation processes and best policies.
- Analyzed diverse information sources, including collective agreements and labor directives.
- Communicated regularly with departments and administrative teams for case resolution.
- Provided customer service through email and phone to address client inquiries.
Compensation Advisor
Public Service and Procurement Canada
Ottawa, Ontario
02.2024 - 06.2025
- Managed multiple pay-related cases concurrently, prioritizing urgent resolutions and efficient outcomes.
- Executed various pay-related cases, ensuring strict adherence to established protocols and compliance.
- Collaborated with departments, managers, and administrative teams to effectively resolve pay-related issues.
- Analyzed diverse information sources, including collective agreements and benefit manuals.
- Utilized RPS, Phoenix, and PeopleSoft systems for data analysis and corrections.
- Maintained up-to-date knowledge of pay processes and directives to ensure compliance.
- Provided customer service via email and phone to address inquiries promptly.
Service Desk Advisor
Miramichi Kia
Miramichi, New Brunswick
01.2023 - 01.2024
- Provided first-level support for customer inquiries and technical issues.
- Assisted customers with service scheduling and vehicle maintenance questions.
- Collaborated with technicians to ensure accurate information relay to customers.
- Educated customers on vehicle features and service options during interactions.
- Maintained documentation of customer interactions and service history records.
- Escalated complex issues to management for further investigation and resolution.
- Ensured compliance with established Service Desk standards during each interaction with a customer.
Mail Carrier
Canada Post
Miramichi, New Brunswick
06.2022 - 12.2022
- Delivered mail and packages to residential and commercial addresses daily.
- Sorted incoming mail efficiently for timely distribution within designated routes.
- Adhered to safety protocols while operating delivery vehicles in various conditions.
- Provided friendly customer service at all times while delivering mail.
Contract Officer
Agriculture and Agri-Food Canada
Ottawa, Ontario
04.2021 - 11.2021
- Oversaw procurement processes for diverse products and services, ensuring compliance and efficiency.
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Cultivated and sustained vendor relationships to secure timely supply delivery.
- Reviewed requisitions submitted by internal stakeholders for accuracy and completeness.
- Researched new sources of supply in order to improve cost savings opportunities.
- Ensured that all purchases were made in accordance with organizational policies and procedures.
- Worked with cross-functional teams to achieve goals.
Contract Coordinator
Treasury Board of Canada Secretariat
Ottawa, Ontario
10.2020 - 04.2021
- Coordinated contract renewals and amendments for diverse projects, ensuring alignment across departments.
- Reviewed contracts for compliance with policies and legal requirements.
- Managed vendor relationships and facilitated communication between stakeholders.
- Facilitated communication between multiple parties throughout the duration of a contract period.
- Maintained comprehensive records of contracts and related documentation in the database for easy retrieval and reference.
- Researched potential vendors and analyzed proposals to assess suitability for specific projects, supporting informed decision-making.
Senior Procurement Officer
Agriculture and Agri-Food Canada
Ottawa, Ontario
10.2019 - 01.2020
- Developed procurement strategies for agricultural projects and initiatives.
- Managed supplier relationships to ensure compliance with government regulations.
- Conducted market analysis to identify potential vendors and products.
- Evaluated supplier performance through regular assessments and feedback sessions.
- Oversaw procurement processes to ensure timely delivery of goods and services.
- Provided training and mentorship to junior procurement staff on best practices.
- Implemented purchasing policies and procedures that conformed with company guidelines.
- Maintained accurate records of all purchasing activities such as orders placed, costs, delivery dates, invoices received.
- Analyzed existing contracts to determine best value options while meeting organizational needs.
- Prepared bid documents for complex procurements including requests for information, requests for proposals, invitations for bids and requests for quotations.
- Monitored vendor performance, resolving issues as needed in a timely manner.
- Managed the entire procurement process from sourcing through contract execution and post-award supplier management.
Procurement Officer (Student)
Agriculture and Agri-food Canada
Ottawa, Ontario
05.2017 - 10.2019
- Coordinated procurement processes for agricultural supplies and services.
- Managed supplier relationships, ensuring quality and timely deliveries to meet project needs.
- Developed procurement strategies that supported organizational goals and policies, enhancing overall effectiveness.
- Ensured compliance with government regulations and procurement guidelines.
- Collaborated with cross-functional teams to effectively support project initiatives and streamline procurement processes.
- Maintained accurate records of purchases and supplier interactions for audits.
- Reviewed requisitions submitted by internal stakeholders for accuracy and completeness.
- Assisted internal stakeholders with resolving any queries related to procurement activities.
- Oversaw the full procurement cycle
Education
Bachelor of Commerce - E-Supply Chain Management
Algonquin College
Ottawa, Ontario08-2019
High School Bilingual Diploma -
Sainte-Famille Catholic High School
Mississauga, Ontario09-2012
Skills
- Compliance assurance
- Financial analysis
- Customer service
- Time management
- Analytical thinking
- Relationship management
- Problem solving
- Critical thinking
- Cross-functional collaboration
- Client engagement
- Administrative support
- Solution-oriented approach
- Decision-making
- Empathy and understanding
Languages
- English
- French
Security Clearance
- Agriculture and Agri-Food Canada Reliability Clearance, 05/17
- Treasury Board of Canada Secretariat Secret Clearance, 10/20
- Public Service and Procurement Canada Reliability Clearance, 02/24
Work Preference
Job Search Status
Open to workSalary Range
$64000/yr - $200000/yrTimeline
Senior Compensation Advisor, Coach, and Trainer
Public Service and Procurement Canada
01.2026 - Current
Compensation Trainer
Public Service and Procurement Canada
09.2025 - 12.2025
Senior Compensation Advisor and Coach
Public Service and Procurement Canada
06.2024 - 09.2025
Compensation Advisor
Public Service and Procurement Canada
02.2024 - 06.2025
Service Desk Advisor
Miramichi Kia
01.2023 - 01.2024
Mail Carrier
Canada Post
06.2022 - 12.2022
Contract Officer
Agriculture and Agri-Food Canada
04.2021 - 11.2021
Contract Coordinator
Treasury Board of Canada Secretariat
10.2020 - 04.2021
Senior Procurement Officer
Agriculture and Agri-Food Canada
10.2019 - 01.2020
Procurement Officer (Student)
Agriculture and Agri-food Canada
05.2017 - 10.2019
Bachelor of Commerce - E-Supply Chain Management
Algonquin College
High School Bilingual Diploma -
Sainte-Famille Catholic High School