Alexandre Hideki Tahara
London,ON
Summary
Dynamic professional with a proven track record at The Ritz-Carlton Toronto, excelling in customer service and quality assurance. Adept at problem-solving and team collaboration, I consistently enhance guest satisfaction while training staff to uphold high standards. My attention to detail and time management skills ensure efficient operations and memorable experiences.
Overview
7
7
years of professional experience
Work History
Food Handler
Dr. Oetker
London, Ontario
04.2022 - Current
- Supervised line production positions to ensure product standards and quality assurance.
- Transported ingredients from cooler chambers to production line, scanning and recording labels accurately.
- Monitored ingredient usage to identify overusage or underusage, making necessary adjustments.
Front Desk Agent
Marriot Residence Inn
Halifax, Nova Scotia
05.2021 - 11.2021
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Addressed customer needs in a timely manner to ensure service excellence.
- Scheduled reservations for groups and special events to optimize resource allocation.
- Answered phones, responded to inquiries, and took messages efficiently.
- Performed light housekeeping duties, including stocking supplies and cleaning surfaces.
In Room Dinning Server
The Ritz-Carlton Toronto
Toronto, Ontario
10.2018 - 03.2020
- Delivered in-room dining service to guests at hotel and residences.
- Managed requests and calls using POS system (Micros).
- Trained new staff to meet Forbes Travel Guide Five-Star standards.
Education
High School Diploma -
Centennial College - Hotel Operations Management
Scarborough04-2020
Skills
- Quality assurance
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Time management
Accomplishments
- Employee of the year (20219) at the Ritz-Carlton Toronto.
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Food Handler
Dr. Oetker
04.2022 - Current
Front Desk Agent
Marriot Residence Inn
05.2021 - 11.2021
In Room Dinning Server
The Ritz-Carlton Toronto
10.2018 - 03.2020
High School Diploma -
Centennial College - Hotel Operations Management
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