Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexandre Whissell

Sherbrooke,QC

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Interim Manger

Sherweb Inc
Sherbrooke, Quebec
03.2025 - Current
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Implemented systems for tracking operational performance metrics.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Prepared reports summarizing operational results against established goals and objectives.

Senior Operations Team Leader

Sherweb Inc
Sher, QC
09.2022 - 03.2025
  • Analyzed data to identify trends or opportunities for improvement.
  • Coordinated with other departments to ensure completion of projects on time and within budget constraints.
  • Established work schedules, assigned tasks, and monitored staff productivity.
  • Trained supervisors to ensure coaching methods & understanding of laws/processes were aligned
  • Provided leadership and guidance to a team of 5 supervisors & 15 employees.
  • Managed disciplinary actions when necessary while maintaining fairness.

Supervisor of Operations

Sherweb Inc
Sherbrooke, QC
04.2016 - 09.2022
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Established clear expectations for employees, providing guidance when needed.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Developed strategies for problem solving and conflict resolution among team members.

Education

High School Diploma -

Séminaire De Sherbrooke
Sherbrooke, QC
06-2002

Skills

  • Process improvement
  • Data analysis
  • Customer service
  • Team leadership
  • Conflict resolution
  • Coaching and mentoring
  • Operations management
  • Performance management

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Interim Manger

Sherweb Inc
03.2025 - Current

Senior Operations Team Leader

Sherweb Inc
09.2022 - 03.2025

Supervisor of Operations

Sherweb Inc
04.2016 - 09.2022

High School Diploma -

Séminaire De Sherbrooke

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Alexandre Whissell