White water kayaking
Alexandre Royer
Owner
Duncan,BC
Summary
Dynamic leader with a proven track record in operations management and client relationship management, notably at Cowichan Valley Window Cleaning. Excelled in enhancing customer satisfaction and cultivating team dynamics. Skilled in financial reporting and human resource management, demonstrating significant achievements in business growth and employee motivation without relying on day-to-day task descriptions.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Owner/operator
Cowichan Valley Window Cleaning
02.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Window Cleaning
99 Cleaning Solution
09.2018 - 02.2020
White Water Raft Guide
Wedge Rafting
04.2016 - 09.2018
- Implemented emergency response plans as needed, maintaining calm under pressure and prioritizing guest safety above all else.
- Cultivated a supportive team dynamic among fellow guides through effective communication and collaboration during busy periods.
- Collaborated with management to develop new rafting excursion offerings tailored to specific client interests.
- Led groups of varying sizes and skill levels down challenging river routes, adapting guiding techniques to suit each group''s abilities.
Education
GED -
Cfp Neufchatel
Québec 05.2001 -
High School Diploma -
Polyvalente Le Boise
Victoriaville 05.2001 -
Skills
Operations management
Client relationship management
Financial reporting
Relationship management
Sales negotiation
Vendor negotiation
Human resource management
Mechanical tools
Hazardous materials handling
Basic maintenance
Interests
Rock climbing
Mechanic
Hunting
Sailing
Timeline
Owner/operator
Cowichan Valley Window Cleaning
02.2019 - Current
Window Cleaning
99 Cleaning Solution
09.2018 - 02.2020
White Water Raft Guide
Wedge Rafting
04.2016 - 09.2018
GED -
Cfp Neufchatel
05.2001 -
High School Diploma -
Polyvalente Le Boise
05.2001 -
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