Alexandre Romon
Burnaby,BC
Summary
Investigation-focused professional with broad experience in compliance, dispute resolution, and regulated file handling. Combines legal and administrative analysis, accurate documentation, and team leadership with a strong ability to build trust, protect confidentiality, and adapt quickly to new systems and procedures.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Penal Unit Verification Technician (Investigation Department / Penal Team)
Commission de la Construction du Quebec
MONTREAL, QC
2022.03 - 2026.08
- Executed powers under the Labor Relations Act to ensure timely completion of penal files.
- Prioritized file management, pursued criminal remedies for offenses, and coordinated with inspectors, lawyers, and partners.
- Reviewed infraction reports and book audits for compliance with Quebec construction laws, preparing files for transfer to BIA (Quebec Offences and Fines Bureau).
Books Verification Technician
Commission de la Construction du Quebec
MONTREAL, QC
2020.05 - 2022.02
- Reviewed books and verified compliance with laws and collective agreements for Construction du Québec, facilitating enforcement actions.
- Applied powers under Labour Relations Act to support investigation completion.
- Managed file priorities and supported resolution of criminal and civil remedies for book investigations, drafting civil claims and executing collection steps.
- Collaborated with inspectors and lawyers, coordinated with administrative staff, and ensured confidentiality of records per commission policies.
- Protected the confidentiality of records by following commission policies and procedures.
Benefits agent PM2
Government of Canada, Service Canada
2017.05 - 2020.04
- Reviewed employment insurance claim disputes and supported decision-making.
- Applied employment insurance standards and regulations by researching relevant laws and case law.
- Contacted employers and employees to gather facts and evidence, then analyzed information and resolved disputes.
- Processed applications for employment insurance and Canada Pension Plan services.
Payment Agent PM1
Government of Canada, Service Canada
2015.09 - 2017.05
- Answered calls from citizens regarding Old Age Security, Guaranteed Income Supplement, Canada Pension Plan, and disability benefits, ensuring accurate information delivery.
- Participated in Old Age Security process improvement efforts, enhancing service quality and efficiency for beneficiaries.
Account manager, Collection
Autonum Presto Leasing
2013.01 - 2015.08
- Collected overdue receivables through direct communication with clients, ensuring timely payment and maintaining positive relationships.
- Approved credit for new and existing customers, assessing risk and ensuring compliance with company policies.
- Managed portfolio of customers with 3rd and 4th chance credit, ensuring ongoing account viability.
Call center advisor
Laurentian Bank
2010.05 - 2012.09
- Responded to incoming calls, addressed customer inquiries, and provided support for service requests to enhance customer satisfaction.
- Managed private customer portfolios by phone, ensuring effective handling of outbound and inbound calls in a call center.
- Prepared credit applications for individuals seeking personal loans and mortgages, facilitating their access to financial services.
Corporate Account Manager
SOCIETE GENERALE BANK
Paris
2006.01 - 2010.03
Corporate Account Manager
BNPPARIBAS Banque
Paris
2003.04 - 2006.04
- Managed and developed a portfolio of companies up to 2M EUR in sales.
- Prepared credit applications and advised clients on banking and insurance products, driving customer satisfaction and sales.
- Assessed customer risk to inform lending decisions and support portfolio management.
- Prepared forecasts, budgets, and balance sheet analysis.
- Coordinated branch team efforts with the director to enhance collaboration.
Banking Advisor
BRED Banque Populaire
Paris
2001.04 - 2003.04
- Oversee portfolio of individual customers and maintain client relationships.
- Conduct outbound calls to present investment products and support sales growth.
- Coordinate sales campaigns in line with company priorities.
Assistant
French Army
Paris
2000.10 - 2001.05
- Supported Ground Army Rabbi in managing daily operations and tasks.
Education
Bachelor's degree - Business Administration
ESM-A
Marne-La Vallée, France2000-09
Technical College Diploma - business management
Technical University of Le Havre, Normandy
Le Havre, France1998-07
Skills
- Regulatory oversight skills
- Evidence analysis
- Investigation documentation
- Case file management
- Prioritizing case files effectively
- Making informed decisions swiftly
- Risk management
- Strong analytical capabilities
- Managing workloads effectively under stress
- Detail-oriented mindset
- Coaching and mentoring
Hobbies
Movies, Series, Computers, Hiking, Cycling, Alpine skiing, Amateur of good wines
Languages
French
Native/ Bilingual
English
Full Professional
Timeline
Penal Unit Verification Technician (Investigation Department / Penal Team)
Commission de la Construction du Quebec
2022.03 - 2026.08
Books Verification Technician
Commission de la Construction du Quebec
2020.05 - 2022.02
Benefits agent PM2
Government of Canada, Service Canada
2017.05 - 2020.04
Payment Agent PM1
Government of Canada, Service Canada
2015.09 - 2017.05
Account manager, Collection
Autonum Presto Leasing
2013.01 - 2015.08
Call center advisor
Laurentian Bank
2010.05 - 2012.09
Corporate Account Manager
SOCIETE GENERALE BANK
2006.01 - 2010.03
Corporate Account Manager
BNPPARIBAS Banque
2003.04 - 2006.04
Banking Advisor
BRED Banque Populaire
2001.04 - 2003.04
Assistant
French Army
2000.10 - 2001.05
Bachelor's degree - Business Administration
ESM-A
Technical College Diploma - business management
Technical University of Le Havre, Normandy