Summary
Overview
Work History
Education
Skills
International Work Experience
Languages
Additional Information
Work Preference
Interests
Timeline
CustomerServiceRepresentative

ALEXANDRE LAMARCHE

London,ON

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

15
15
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Echo Power Canada
10.2024 - 02.2025
  • Provided exceptional customer service by efficiently resolving inquiries and complaints via phone and email. ·
  • Skilled in accurately inputting and updating information in databases ·
  • Ability to adapt to new software and tools quickly for efficient data management ·
  • Resolved customer inquiries related to orders and invoices, maintaining a high level of service and satisfaction.

FAMILY ROOM SPECIALIST

Ronald McDonald House
08.2023 - 04.2024
  • Trained volunteers in processes and procedures
  • Prepared games and gifts for children
  • Greeted and prepared meals for families with sick children

CUSTOMER SERVICE SPECIALIST

Mont-Tremblant Reservations
10.2022 - 02.2023
  • Navigated multiple computer systems and utilized search tools to find information
  • Addressed and resolved customer concerns and complaints
  • Built trusting relationship with customers to better understand needs
  • Answered inbound calls to handle various concerns, set appointments and close sales

SITE INTERVENTION

Fuze HR
11.2021 - 04.2022
  • Ensure the wellbeing and safety of all residents
  • · Helping clients find a bed or a warm place to stay for the night
  • · Supervision of the site
  • · Intervention with the homeless in need and in crisis

DELIVERY DRIVER

Geazone Eco Courrier
01.2021 - 07.2021
  • Navigated efficiently using GPS and maps, optimizing routes to minimize travel time. ·
  • Completed timely delivery of packages in urban and rural environments, ensuring customer satisfaction. ·
  • Performed regular vehicle inspections and maintenance checks to ensure operational safety and reliability. ·
  • Collaborated with warehouse staff to coordinate efficient loading and unloading of delivery items.

PERSONAL CHAUFFEUR

Drive Smart
01.2020 - 06.2021
  • Provided safe and timely transportation for clients, ensuring confidentiality and comfort
  • Demonstrated excellent navigation skills and familiarity with local traffic regulations

SALES REPRESENTATIVE

TELUS
08.2018 - 01.2021
  • Determined customers' needs based on face to face meetings
  • Overcame objections with successful product demonstrations and persuasive communication skills
  • Described product to customers to accurately explain details and care of merchandise
  • Met sales quotas by utilizing upselling opportunities
  • Recommended merchandise to suit customer budget and preferences

RESERVIST

Canadian Armed Forces
03.2019 - 06.2020
  • Carried out orders issued by superiors efficiently and effectively
  • Participated in training exercises to develop and maintain combat readiness skills

SECURITY GARD

AMSP
01.2015 - 01.2016
  • Protection of site and people
  • · Arrest offenders
  • · Escort people and vehicles
  • · Loss prevention agent
  • · Maintain peace and harmony at various events

SHIFT MANAGER

MCDONALD'S
08.2010 - 09.2013
  • Resolved escalated inquiries and concerns for positive outcome
  • Kept operations smooth and professional with consistent opening, closing and shift change task lists
  • Motivated employees to improve performance and meet or exceed production targets
  • Met production targets through organized schedules and careful management of priorities
  • Assessed team performance to encourage productivity

Education

FINANCE -

Canadian Securities Institute
( In Progress)
02.2025

SOCIAL SCIENCES -

Lionel-Groulx
St-Thérèse
12.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Sales expertise
  • Data entry
  • Route management

International Work Experience

Worked in New Zealand and Australia for 3 years from 2016 to 2018 in multiple industries such as;

  • Warehousing
  • Factory work
  • Waiter
  • Farming
  • Vineyard
  • Traffic control

Languages

French
Native or Bilingual
English
Native or Bilingual

Additional Information

Meditation and mindfulness training ( 2021-2024)

Work Preference

Work Type

Part Time

Important To Me

Company CultureWork-life balance

Interests

Meditation

Hiking

Reading

Traveling

Sports

Coffee shop

Volunteering

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Echo Power Canada
10.2024 - 02.2025

FAMILY ROOM SPECIALIST

Ronald McDonald House
08.2023 - 04.2024

CUSTOMER SERVICE SPECIALIST

Mont-Tremblant Reservations
10.2022 - 02.2023

SITE INTERVENTION

Fuze HR
11.2021 - 04.2022

DELIVERY DRIVER

Geazone Eco Courrier
01.2021 - 07.2021

PERSONAL CHAUFFEUR

Drive Smart
01.2020 - 06.2021

RESERVIST

Canadian Armed Forces
03.2019 - 06.2020

SALES REPRESENTATIVE

TELUS
08.2018 - 01.2021

SECURITY GARD

AMSP
01.2015 - 01.2016

SHIFT MANAGER

MCDONALD'S
08.2010 - 09.2013

FINANCE -

Canadian Securities Institute

SOCIAL SCIENCES -

Lionel-Groulx

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ALEXANDRE LAMARCHE