Summary
Overview
Work History
Education
Timeline
Generic

Alexandre Barry

Blainville

Summary

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

Excellent reputation for resolving problems and improving customer satisfaction.

Always on time , i tend to be very early at times.

I'm a hard and disciplined worker who always seeks out new and challenging quests.

I speak and write at an advanced level in English and French.

I'm a fun and honest person who still has a lot to learn about life but treats every moment with seriousness and professionalism.

Overview

6
6
years of professional experience

Work History

Sales Representative

Concentrix
01.2022 - 04.2022
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Intelcom
12.2020 - 10.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Delivery Driver

St-Hubert
10.2019 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Collected $[Amount] in payments for completed deliveries and services daily.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Interacted with customers to determine needs and opportunities for additional sales.

Warehouse Worker

Home Depot
12.2018 - 03.2019
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Effectively operated pallet jacks and [Type] equipment to receive and transport items from various warehouse locations.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used forklifts and pallet jacks to relocate products.
  • Consistently lifted materials weighing as much as 100 pounds.

Outbound Sales Call Center Agent

Intel Force
04.2018 - 06.2018
  • Provided information about available products and services including membership details and purchase advantages.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 40 outbound and inbound calls per day.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Troubleshot any issues and escalated issues to proper department.
  • Answered questions with knowledgeable responses.

Outbound Sales Call Center Agent

Atis
05.2017 - 07.2017
  • Provided information about available products and services including membership details and purchase advantages.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Troubleshot any issues and escalated issues to proper department.

Car Wash Detailer

Volkswagen
12.2016 - 03.2017
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
  • Identified safety issues and addressed with shift supervisor.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.

Warehouse Worker

M.A.S
03.2016 - 08.2016

Education

High School Diploma -

CDC Lachute
Lachute, QC
2016

Timeline

Sales Representative

Concentrix
01.2022 - 04.2022

Customer Service Representative

Intelcom
12.2020 - 10.2021

Delivery Driver

St-Hubert
10.2019 - 08.2020

Warehouse Worker

Home Depot
12.2018 - 03.2019

Outbound Sales Call Center Agent

Intel Force
04.2018 - 06.2018

Outbound Sales Call Center Agent

Atis
05.2017 - 07.2017

Car Wash Detailer

Volkswagen
12.2016 - 03.2017

Warehouse Worker

M.A.S
03.2016 - 08.2016

High School Diploma -

CDC Lachute

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Alexandre Barry