Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandre Asselin

Rockland,ON

Summary

Detail-oriented, organized and meticulous employee. Works in fast paced environments to meet tight deadlines. Enthusiastic team player ready to contribute to the company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support

Cision
05.2023 - 12.2023
  • Assisted customers with technical support inquiries.
  • Resolved 20+ technical support inquiries per day.
  • Offered software-related technical support through various communications channels including e-mails, virtual meetings and client calls.
  • Handled technical support inquiries in both English and French.

Asset Intelligence Manager Technician

PiiComm
10.2019 - 03.2023
  • Performed mobile device management and offered technical advice for Canada Post, Purolator, J.D. Iviring, House of Commons and Air Canada.
  • Scheduled, prepared and performed deployments for tens of thousands of devices.
  • Worked with various mobile device management platforms such as Soti Mobicontrol, AirWatch, Sonim Scout, Samsung Knox, Android Zero-Touch and Apple Business Manager.
  • Documented technical workflows and knowledge in private wiki for newly hire's, internal staff and external customers.
  • Coordinated with project management staff on development timelines and project scope.

Client Service Representative

Clarence-Rockland Public Library
10.2016 - 10.2021
  • Animated and created activities for the library patrons including movies nights, story times, lego clubs and much more!
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Coop Stage - Finances

City Of Clarence-Rockland
02.2018 - 06.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained client records effectively.

Education

High School Diploma -

École Secondaire Catholique L'escale
Rockland, ON
06.2018

Skills

  • Technical Support
  • SQL Expertise
  • Timeline Coordination
  • Self Starter
  • Technical Analysis
  • Documentation Management
  • Microsoft 365
  • Enterprise Mobile Device Management
  • Mobility Device Management
  • Customer Relations

Certification

  • Soti MobiControl Mobility Foundations V13.3-V14.5
  • SQL Essentials 2018
  • WHIMIS
  • Power BI Essentials 2019
  • Power BI Data Modeling with Dax
  • VMWare - Mobility Management 2020/2021


Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Technical Support

Cision
05.2023 - 12.2023

Asset Intelligence Manager Technician

PiiComm
10.2019 - 03.2023

Coop Stage - Finances

City Of Clarence-Rockland
02.2018 - 06.2018

Client Service Representative

Clarence-Rockland Public Library
10.2016 - 10.2021

High School Diploma -

École Secondaire Catholique L'escale

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Alexandre Asselin