Alexandra Worden
London,Canada
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
1000 Island Brewery
Brockville, ON
01.2025 - 09.2025
- Provided exceptional customer service in fast-paced brewery, enhancing guest satisfaction and loyalty.
- Delivered high-quality customer service in fast-paced restaurant, creating welcoming and positive experiences for all guests.
- Guided guests with menu selections and beverage pairings, ensuring informed choices and enjoyable experiences.
- Maintained cleanliness and organization of dining and service areas.
- Moved away for school, but returned to pick up shifts during breaks.
Rehabilitation Specialist and Receptionist
Vitality Physiotherapy
Kemptville, ON
01.2024 - 08.2024
- Collaborated with physiotherapists to assist clients with corrective exercises, enhancing their health and well-being.
- Managed client insurance submissions, appointment scheduling, and new assessment bookings to streamline client services.
- Assessed patient needs and developed personalized rehabilitation plans.
- Collaborated with physiotherapists to implement treatment strategies effectively.
- Educated patients on exercises and recovery techniques to promote healing.
Server and Bartender
Boston Pizza
Brockville, ON
01.2024 - 07.2024
- Delivered attentive service in fast-paced restaurant, fulfilling guests' needs with warmth and professionalism.
- Executed dual roles as bartender and server in high-volume restaurant, ensuring seamless service and guest satisfaction.
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate orders and ensured timely delivery to tables.
- Collaborated with kitchen staff to meet special dietary requests.
Bartender
Ale House
Kingston, ON
08.2023 - 12.2023
- Executed high-volume service in fast-paced bar environments, ensuring quality and speed in customer experience.
- Mixed cocktails and beverages for diverse customer preferences.
- Provided excellent customer service in a fast-paced environment.
Server
Kingston 1000 Island Cruises
Kingston, ON
03.2023 - 10.2023
- Served 3-course meals for approximately 7 tables simultaneously, delivering timely and attentive service.
- Managed service on patio for an average of 5 tables, maintaining high standards of customer care.
- Served on boat cruises lasting 3 to 8 hours, ensuring guest satisfaction throughout the experience.
Sailing Coach
Brockville Sailing Club
Brockville, ON
06.2019 - 08.2022
- Taught kids ages 9-16 fundamental sailing skills on and off water, fostering their confidence and teamwork.
- Developed sailing lesson plans tailored to various skill levels and age groups.
- Instructed participants on sailing techniques, safety procedures, and water navigation.
- Coordinated training sessions and practice regattas for club members and teams.
Education
Master's - Occupational Therapy
Western University
London, ON01-2027
Certificate - Disability and Physical Activity
Queen's University
Kingston, ON01-2024
Bachelor of Science - Kinesiology
Queen's University
Kingston, ON01-2023
Skills
- Positive guest interactions
- Client communication
- Conflict resolution
- Team collaboration
- Multitasking and organization
- Time management
- Strong work ethic
Certification
- First AID and CPRC, 01/25
- Smart Serve, 12/20
- Food Handler Certification, 06/23
Timeline
Server
1000 Island Brewery
01.2025 - 09.2025
Rehabilitation Specialist and Receptionist
Vitality Physiotherapy
01.2024 - 08.2024
Server and Bartender
Boston Pizza
01.2024 - 07.2024
Bartender
Ale House
08.2023 - 12.2023
Server
Kingston 1000 Island Cruises
03.2023 - 10.2023
Sailing Coach
Brockville Sailing Club
06.2019 - 08.2022
Master's - Occupational Therapy
Western University
Certificate - Disability and Physical Activity
Queen's University
Bachelor of Science - Kinesiology
Queen's University