ALEXANDRA WATTS
Toronto,ON
Summary
Outgoing and reliable server with experience in high-volume beverage service and fast-paced event environments. Smart Serve certified with strong POS operation, calm under pressure, and guest engagement skills. Experienced in serving alcohol at sports games, concerts, and large live events, and comfortable maintaining efficient service in busy, high-energy venues.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Child Care Provider
Private Family
Toronto, ON
09.2025 - Current
- Manage schedules, responsibilities, and logistics within a busy household environment.
- Demonstrate strong reliability, organization, and interpersonal communication skills.
Event Beverage Server / Concessions Staff
Peterborough Memorial Centre
Peterborough, ON
09.2021 - 01.2024
- Served beer, ciders, coolers, and non-alcoholic beverages during high-volume sports and entertainment events.
- Managed fast-paced customer service for large crowds while maintaining speed and accuracy.
- Operated POS systems and handled high volumes of cash and card transactions.
- Maintained organized beverage stations and ensured efficient service during peak periods.
- Followed Smart Serve guidelines and venue policies for responsible alcohol service.
- Collaborated with team members to maintain smooth beverage service in a busy stadium environment.
Restaurant Server
Silver Bean Café
Peterborough, ON
07.2023 - 10.2023
- Provided full food and beverage service including order taking, drink service, and payment processing.
- Maintained positive guest experiences through attentive, personable service.
- Assisted with opening and closing duties and preparation of service stations.
Server & Host
Lily Thai Restaurant
Acton, ON
01.2018 - 09.2019
- Managed guest seating, waitlists, and table flow during busy service periods.
- Took food and beverage orders and delivered efficient service during high-traffic shifts.
- Maintained strong guest relationships to ensure a welcoming dining experience.
Event Sales & Guest Service Associate
Nut and Fudge Company
Milton, ON
01.2016 - 08.2018
- Worked at large conventions and public events serving high volumes of guests.
- Engaged customers and maintained a friendly, energetic service environment.
- Handled cash transactions and maintained organized displays in busy event settings.
Education
Bachelor of Science (Honours) - Psychology
Trent University
Peterborough, ON01-2024
Skills
Smart Serve Certified
High-volume beverage service (sports games, concerts, live events)
Experience serving beer, ciders, and coolers in large-crowd environments
POS operation and cash/card transaction handling
Strong guest engagement and customer service
Efficient multitasking and calm under pressure during peak hours
Team collaboration in fast-paced service environments
Organized beverage and service station maintenance
Comfortable working in crowded venues, patios, and event settings
Reliable, adaptable, and composed during busy shifts
Thrive in energetic hospitality environments and enjoy creating welcoming guest experiences
Certification
Smart Serve Ontario, 2025
Availability
Full availability for evenings, weekends, late nights, and summer event shifts
Volunteer Experience
Darling Home for Kids / Milton, ON
Supported children with complex medical needs and diverse abilities in engaging with daily activities, ensuring a safe, inclusive, and nurturing environment.
Timeline
Child Care Provider
Private Family
09.2025 - Current
Restaurant Server
Silver Bean Café
07.2023 - 10.2023
Event Beverage Server / Concessions Staff
Peterborough Memorial Centre
09.2021 - 01.2024
Server & Host
Lily Thai Restaurant
01.2018 - 09.2019
Event Sales & Guest Service Associate
Nut and Fudge Company
01.2016 - 08.2018
Bachelor of Science (Honours) - Psychology
Trent University