Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
McKenzie-Willamette Medical Center
04.2024 - Current
Oversees weekly and monthly Medicare audits for Case Management, specifically for IMMs and patient choice forms
Initiates and follows up on prior authorizations for patients needing additional care at skilled nursing facilities in a timely manner
Verifies transportation benefits, and/or secures payments (by speaking with patient or family), to arrange transportation for patients ready to discharge
Collaborates daily with case managers to ensure referrals are created and submitted to appropriate facilities (SNF, HH, Hospice, LTAC, DME vendor) for patients anticipating discharge
Responsible for uploading insurance notifications (authorizations, denials, and clinical requests) to patient EMR, as well as documenting accurately
Daily communication with remote UR team, providing updates regarding authorizations, denials and requests for clinicals
Schedule long-term care appointments through SDS for patients needing additional assistance post-discharge
Collaborates with VA to verify patient's coverage, and ensures referrals are sent to the appropriate contracted facility
Provides clerical support to 9 case managers and satellite UR team
Ensures that the DME closet is stocked with supplies, including O2 tanks, walkers, nebulizers, Wound Vacs, etc.
Attends quarterly utilization management meetings and takes meeting minutes
Answered multi-line phone system, routing calls, delivering messages to staff, and greet and maintain community partner relationships
Supports Case Manager Director with administrative needs, such as scheduling, audits, managing PTO requests, office supplies, etc.
Responsible for Case Managers’ timecards, as well as 7 mental health evaluators (MHE)
Creates and distributes (to multiple hospital departments) MHE schedule monthly
Office Administrator
OC Integrative Medicine
08.2020 - 04.2024
Responsible for contacting insurance payors (on behalf of patients) to inquire why services (visits, imaging, labs) were either partially or completely denied
Reviewed accounting and EOB statements daily and weekly to allocated payments and collect balances
Answered high volume of incoming calls, emails, inquiries, and patient messages
Assisted with public relations issues
Monitored reception area so that questions and scheduling would be addressed promptly
Mitigated patient and customer complaints
Created an organization system for inventory management
Prepared and shipped supplement orders ensuring packages were error free
Proficient in Microsoft Office and other general clerical duties
Office Manager
Mojgan Amirkhan MD Inc.
02.2016 - 09.2019
Managed schedule for physician and additional staff members
Assisted in reviewing physician’s locum tenens contracts
Trained to comply with HIPAA and FFA regulations
Knowledgeable in preparing and submitting government documents ( i.e. FAA and DOT)
Prepared reports for Medicare audits and office inspection
Verified insurances, created and sent referrals
Oversaw appointment scheduling for both clients and personnel.
Responsible for ordering and maintaining office and medical supplies
Paraeducator/Preschool Afterschool Care Volunteer at Yuba City Unified School DistrictParaeducator/Preschool Afterschool Care Volunteer at Yuba City Unified School District