Alexandra Villegas
Sacramento
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
McKenzie-Willamette Medical Center
04.2024 - Current
- Oversees weekly and monthly Medicare audits for Case Management, specifically for IMMs and patient choice forms
- Initiates and follows up on prior authorizations for patients needing additional care at skilled nursing facilities in a timely manner
- Verifies transportation benefits, and/or secures payments (by speaking with patient or family), to arrange transportation for patients ready to discharge
- Collaborates daily with case managers to ensure referrals are created and submitted to appropriate facilities (SNF, HH, Hospice, LTAC, DME vendor) for patients anticipating discharge
- Responsible for uploading insurance notifications (authorizations, denials, and clinical requests) to patient EMR, as well as documenting accurately
- Daily communication with remote UR team, providing updates regarding authorizations, denials and requests for clinicals
- Schedule long-term care appointments through SDS for patients needing additional assistance post-discharge
- Collaborates with VA to verify patient's coverage, and ensures referrals are sent to the appropriate contracted facility
- Provides clerical support to 9 case managers and satellite UR team
- Ensures that the DME closet is stocked with supplies, including O2 tanks, walkers, nebulizers, Wound Vacs, etc.
- Attends quarterly utilization management meetings and takes meeting minutes
- Answered multi-line phone system, routing calls, delivering messages to staff, and greet and maintain community partner relationships
- Supports Case Manager Director with administrative needs, such as scheduling, audits, managing PTO requests, office supplies, etc.
- Responsible for Case Managers’ timecards, as well as 7 mental health evaluators (MHE)
- Creates and distributes (to multiple hospital departments) MHE schedule monthly
Office Administrator
OC Integrative Medicine
08.2020 - 04.2024
- Responsible for contacting insurance payors (on behalf of patients) to inquire why services (visits, imaging, labs) were either partially or completely denied
- Reviewed accounting and EOB statements daily and weekly to allocated payments and collect balances
- Answered high volume of incoming calls, emails, inquiries, and patient messages
- Assisted with public relations issues
- Monitored reception area so that questions and scheduling would be addressed promptly
- Mitigated patient and customer complaints
- Created an organization system for inventory management
- Prepared and shipped supplement orders ensuring packages were error free
- Proficient in Microsoft Office and other general clerical duties
Office Manager
Mojgan Amirkhan MD Inc.
02.2016 - 09.2019
- Managed schedule for physician and additional staff members
- Assisted in reviewing physician’s locum tenens contracts
- Trained to comply with HIPAA and FFA regulations
- Knowledgeable in preparing and submitting government documents ( i.e. FAA and DOT)
- Prepared reports for Medicare audits and office inspection
- Verified insurances, created and sent referrals
- Oversaw appointment scheduling for both clients and personnel.
- Responsible for ordering and maintaining office and medical supplies
Education
Associates - Science
Cypress College
Cypress, CA01.2017
B.A. - Psychology
Eastern Oregon University
La Grande, OR10.2025
Skills
- Scheduling
- Attention to detail
- Customer Service
- Sensitive material handling
- Records retrieval
- Insurance eligibility verifications
- Deadline oriented
- Office administration
- Administrative support
- Professional communication
- Data entry documentation
- Task prioritization
Timeline
Administrative Assistant
McKenzie-Willamette Medical Center
04.2024 - Current
Office Administrator
OC Integrative Medicine
08.2020 - 04.2024
Office Manager
Mojgan Amirkhan MD Inc.
02.2016 - 09.2019
Associates - Science
Cypress College
B.A. - Psychology
Eastern Oregon University